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Community resources
Jira Service Management
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Hi, we have seen some tickets submitted by customers do not trigger the "Time to first response" SLA though it seems to perfectly match the JQL. This is the JQL for our Priority-1: issuetype in (In...
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I have set up an approval workflow, I have added a transition screen as approver have to give comment on their decision for approval or decline but the transition screen is not showing. The tr...
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The new issue view was missing the ability to sort comments so the newest were at the top. However, this functionality was provided a couple of days ago to my great joy, only to appear to have gone a...
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I thought the new issue view in Jira was going to be properly responsive, so the issue view would spread over the whole page where possible. My new issue view uses perhaps just 60% of the page. ...
- Question
- atl-bento
- cloud
- jira-service-management
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Good morning, We are setting up our first Jira Service Management project and want to use the customer notification mail for approvals. We have different custom fields which we want to use in our p...
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Hello, is there a way for automatically importing objects from Insight Discovery beside the manual .zip import? I know this is possible for Datacenter, but couldn't find anything for cloud. Thanks ...
- Question
- cloud
- jira-service-management
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Hi, My team would like to reduce the email quantity coming from Jira. To achieve the goal, I would like to take off issue status change notification to Assignee and Watcher. I started with rem...
- Question
- cloud
- jira-service-management
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We have configured a validator (using Groovy) to return true only if the customer belongs to an organization of the project. When we are using getOrganizations method of O...
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In this article it is stated that if customers opt out of notifications, they can opt in again by choosing Requests > Customer notifications menu. The problem is that in our s...
- Question
- cloud
- jira-service-management
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We are testing Runscope integration with Opsgenie and to set the configuration for notifications in Runscope, do we have to set the notifications for each and every API or we can roll out this config...
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Can we push the extra property values from Opsgenie to custom fields in Jira. We have an email integration and there are some extra properties that have been captured and can we push them to custom f...
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Status automatically changes when a reply is sent to customer. How can this be deactivated?
- Question
- cloud
- jira-service-management
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Hi, and thanks for helping. I have discussed this before and thought the problem was solved but turns out it's not. All setting to my knowledge are default.. I really don't know enough about this pla...
- Question
- cloud
- jira-service-management
- resolution
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We have two cases where we are trying to integrate Opsgenie with JSM and can't seem to figure it out. 1. If a ticket is created in JSM and it matches the JQL filter in the webhook, it works as expec...
- Question
- opsgenie
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For my service tickets that are waiting for customer for more than 3 days, I would like them to be closed automatically. can someone please help?
- Question
- cloud
- jira-service-management
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Hi I would like to create a Category under the Group I create in my Portal. I have one button for Website and One for Helpdesk under Website, I want to have Bugs ----> and then sub-cate...
- Question
- cloud
- jira-service-management
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Hi Folks, I need a script to get attachments for groovy to use in Create Validator script. My purpose is to get all attachments which attached to the issue while creating in Customer Portal and che...
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When alerts get created in Ops Genie from the integrations i have added, how do i configure the error message so it allows the person dealing with it to understand the issue in an instant? We have a...
- Question
- cloud
- jira-service-management
- opsgenie
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Hi I am with SDG and investigating the reason why some of the emails are bouncing back and getting errors. Please see attached folder with screen shots and small videos about them. Thank you ...
- Question
- cloud
- jira-service-management
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Our automation rule failed to send on the past couple of issues. Up until yesterday this action has worked flawlessly. This is the error that was shown in the audit log: "We received a transient e...
- Question
- cloud
- jira-service-management
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Why is this a default report that I can't even delete? The customer satisfaction reports basically can't be enabled if they're public to all agents in a project. Is there a workaround with a plugin?
- Question
- cloud
- jira-service-management
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Hello Community! Weāre excited to announce that Mindville Insightās asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
- Article
- insight
- jira-service-management
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We asked Atlassian, āDoes their next higher version of Jira SM provide for more email integration functionality? Atlassian said, āThis is already exists. See the "Receiving requests by email" in thi...
- Question
- jira-service-desk
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We have multiple service desk projects, one per customer. We've configured them so that every customer have access only to their respective project. But when clicking on filters in customer portal th...
- Question
- cloud
- customer-portal
- jira-service-management
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We use Insight Cloud. How can we get data from Insight Discovery to our cloud instance? The discovery type is xml but Insight cloud only accepts csv. The documentation "Insight for Jira Cloud" onl...
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Atlassian Community Events
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| āAugust 20, 2024 2:39 PM PDT | ||
| āJuly 30, 2024 9:03 AM PDT | ||
| āJune 20, 2024 11:02 PM PDT | ||
| āMay 16, 2024 2:06 AM PDT | ||
| āJanuary 9, 2024 7:12 AM PST |