Jira Service Management

I'm also asking about this from our university mail service provider, which is working with Office 365. Our outgoing email stopped working recently. We have O365 SMTP enabled on our host side. When...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm trying to understand whether it's possible to use the Stitchdata integration  to extract, transform, and load data from the JIRA service desk to a data warehouse. So basically, in which tab...

• Question
• cloud
• jira-service-management

Im working with a nex gen project and I would like to edit the reporter field once the ticket is created with the information in a custom field (licensee email address). Is it possible to create a ru...

• Question
• cloud
• jira-service-management

Hello Everyone,   I have an issue here with my service management project, currently when a user (customer) will create an issue (ticket) through the customer portal they're able to view and e...

• Question
• cloud
• jira-service-management

Hi, I use Xray test and we have various projects within the organisation. I have created a custom template on document generator - Xray Test on one project. My question is - Can I share the same temp...

• Question
• cloud
• jira-service-management

Hi, I have modified one of our request types to contain the "Additional People" field and I am able to add additional people to tickets that I create. I am an admin user. However, if some one who i...

• Question
• cloud
• jira-service-management

In our project team, we use the same space in Confluence We get many project want to link in the same space but in the different table But I only can link to space, but can't link to table So can ...

• Question
• cloud
• jira-service-management

 Good afternoon! Can you please tell me if the number of clients in the free cloud version of the service desk is limited? And is it limited in terms of service life? Thank you in advance for...

• Question
• cloud
• jira-service-management

On a project I want 2 (let's call them User A & B) users to be able to assign (and move) issues to other people.  I have 1 user (User C) who can already do this, and I gave the exact same p...

• Question
• jira-core
• jira-server
• jira-service-desk

Raised the ticket to jira service desk for support to answer your queries

• Question
• cloud
• jira-service-management

I have been asked to add: OwnBackup  into our JSD / Application integration. I only see to do this at the Jira / Global  Admin level under: Settings/Product/ Integrations - Applicati...

• Question
• cloud
• jira-service-management

Hello, We launched Jira Service Management a few weeks ago so that our clients can send us requests to cut down on email and have better tracking in place.  Today I created an Organization for...

• Question
• cloud
• jira-service-management
• organization
• permission

Hi, i would like to be able to search on the JSD portal, as a customer, based on a custom field value. is it possible out of the box? of not, any plugin reccommendation? (for example a fieid called...

• Question
• cloud
• jira-service-management

Hi, Im not able to set some new rules in Project settings >> Automation. When I click on option "When a comment is added -> update the status", loader gif appears. Thats all. Even after 10 ...

• Question
• automation
• cloud
• jira-service-management

Is it possible to create a unique URL or customer portal page per project? I would like to create individual portal pages for individual projects or at least restrict customer access to certain proje...

• Question
• cloud
• jira-service-desk
• jira-service-management

We are using Jira Service Desk (Jira Service Management) and we have customers using it. For some of the requests that come in, we're creating a subtask to help track the work and assign that subtas...

• Question
• cloud
• jira-service-management

Hey a year or so ago, i was forced to merge my forums account and atlassian account. I am soon to leave this company, but i want to take my forums account with me.   Unfortunately the atlassia...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello Team I am using Nex Gen project and was wondering if you can create a rule that will pull the "Licensee email address" (custom request field) and edit the reporter field with the Licensee emai...

• Question
• cloud
• jira-service-management

Hi all, I have a custom short date field on my form called "Start Date" and want to pass this through as a slack message to advise when an employee is due to start.   In the message I have tr...

• Question
• cloud
• jira-service-management

Hi there, I've been trying for some time to get a functional trial of Service Management, Insight and Confluence working and have run into problems every time. Confluence never seems to finish the s...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, I created a trial jira account with the intention of testing it out and see if it will be something we can use. However, when I tried to create the "Company\Team name" I received the message: "Y...

• Question
• cloud
• jira-service-management

  Greetings, my fellow Jira users. Lately, tickets are created via the portal or directly in ira, are created with a "Resolution Code" 'DONE.' I am not sure if this is a bug, but it never happ...

• Question
• atl-orange
• cloud
• jira-service-management

I have configured JIRA Service Management so there is a state of Resolved prior to a ticket being fully closed. When a ticket is set to resolved the customer is asked to approve or decline the resolu...

• Question
• cloud
• jira-service-management

Hello,  As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.   Currently, this appears to be interna...

• Question
• cloud
• customer-portal
• jira-service-management
• sub-task

We have a Classic IT help desk project in which we've lumped together 4 areas - security. applications, business systems and general. We decided to break those out into their own projects and I ...

• Question
• cloud
• jira-service-management