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Question about On-call alert

Konstantin Petkov
Konstantin Petkov
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April 2, 2021

Hello,

I would like to ask how can I connect when a Queue comes to me to give me an alert like a text message or a call?
Ie I use the On-call option to get an alert, but I would also like to use sms or voice or phone call when I receive a queue (some request from our custemers).

 

Regards,

Konstantin

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IBEX EAD
IBEX EAD
April 6, 2021

Yes, I use Opsgenie, but I don't think you understand me. My question is, when we receive a new ticket I want to receive an SMS.
From what I understand, receiving an SMS is with the On-call function, when an alert is received, but when a ticket comes I do not receive an SMS.
I activated option On-call.
Ask for assistance.

Thank you in advance.

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Jack Brickey
Jack Brickey
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April 2, 2021

Consider Opsgenie or an addon app.

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