Community resources
Community resources
Jira Service Management
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Hi JSM Folks, Do you have any recommendations for a good JSM theme that supports forms? I tried installing Theme Extension for Jira Service Management in our JSM instance, but we en...
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Hello, My customers (users who will open issues on JIRA SM) will log on Azure AD. Do they need for each a Atlassian Guard license or Guard license is only necessary for user/agents (user that will r...
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Hi, For an integration I'm building using some automation rules with incoming webhooks and outgoing web requests I'm looking for a way to generate a GUID or some other kind of transaction id which ...
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Hello, Community I need assistance. I want to use Smart values below the condition I specified in Automation to subtract two values that are present in numbers under two distinct custom fields and...
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Hi, Are there any native Atlassian supported integrations betweent JSM and Zendesk? I ave seen that you can sync alerts in JSM - but can we just to issue to issue integration between JSM and...
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Get Certified tab in University.atlassian.com is not opening. Once i click on that, it is a blank page. Can anyone help?
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Does Jira Cloud support integration with ManageEngine ADManager Plus?
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Hi Everyone, I have a favor to ask. Currently i try to set-up a workflow where approval need to provide atleast a comment or change a field value in order to approve/decline request. Below her...
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I have a customer portal where the user creates a request for revoking a user's rights. The user needs to select a user in the field "Pravice za uporabnika" (Rights for the user), id ...
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Automation that allows you to retrieve the manager of a ticket, these are objects in asset (user) to
I'd like to know how to retrieve information with smartvalue, i have tried this {{object. Jira User}} and {{object.Name}}. Yet logs make me ...
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Deal bloatware makers! The question is in the title. Following the the write-up on escalations api here; https://docs.opsgenie.com/docs/escalation-api curl -X DELETE 'https://api.eu.opsgenie.com...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I added 2 of my customers with the same e-mail address extension to the project, but I cannot add 1 customer. (You do not have permission to invite customer to support project).  ...
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When checking "User details and activity" report under Analytics -> User Management Report, we noticed that "Last logged in" column shows wrong data for some users. In comparison, the report for u...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Couldnt able to assign ticket to specific person even after got license (guruswamy,vaishali) n1676169
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Good afternoon, Can anyone confirm if it's possible to link a new job to an old one based on matching email addresses? Specifically, if the applicant's email in the new job matches the respond...
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Hello, For our Procurement project workflow, we have 3 levels of approvals before the request reaches to procurement team as below: Level 1 - Category Manager Approval Level 2 -Head of Departme...
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...vatar.png", "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png" }, "displayName": "ABC", "active": true, "timeZone": "America/N...
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Dear Friends, I’m currently exploring the Premium plan and assessing its feasibility by understanding why I might need it instead of sticking with the existing Standard package (Clou...
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I have an iphone 16 Pro and running Ops Genie. I am not able to hear the alerts and the settings do not appear to be correct (comparing with an iphone 15 the settings are different) all the se...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm trying to post a comment to a specific "alert" in Jira Service Management (JSM) via a POST request, but I'm encountering an issue where the comment is being posted to the Jira issue instead of th...
- Question
- api
- automation
- cloud
- comment
- jira
- +2 more tags...
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I am not an Atlassian expert, though I am learning more and more each day. I'm working on a setup where tickets are created in a company-wide externally-facing project (e.g., “External Project...
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which chapter gives the most hands-on training
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We are going to be using Jira Service Management for external clients. We have a portal and email that clients can submit tickets using. We have a list of Organizations with email domains so that whe...
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Hello, I am looking for use cases in which companies use Atlassian products for scheduling field tech work natively (no add-on apps). I understand there might be many variables here, but I'd like to ...
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...hown for. const group = "JIRAtest"; if (groupNames.includes(group)) { issueTypeField.setOptionsVisibility(["10040", "10011"], true) } Is there another way or is there something w...
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