Community resources
Community resources
Community resources
Jira Service Management
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I got an email from noreply@id.atlassian.net is it valid email or phishing?
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Hello Team, Is it possible to Hide an Asset field from view/edit screen based on the Value of another Asset field. We have Scriptrunner plugin, is it possible via that? Thank-you
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Hello, My user is displaying different things on two different computers Same account logged in on each computer displaying different things, same url. I have cleared my cached data&...
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Hello Community, I am trying to make the time tracking field available in a project and I have made sure that the field is added to the screen configuration and also ensured it is added to the layou...
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I have multiple service projects. One is an internal help desk for company internal customers (users) and others are for external customers. I have grouped all customers (internal and external) in or...
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Hi Everyone, i need to build some dinamically report for my object schemas, something like a pie chart that show e.g. the number of assets for each specific company. Acrtually using the normal...
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Could you please let mw know, how to amend the below component headers and data . This looks out dated for our org so can you please let me know the navigation to change the same - https://optty.atl...
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- cloud
- jira-service-desk
- statuspage
- statuspage-cloud
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I used to upload avatar images to an asset in python similar to the following command: curl \ -F avatarUUID=<some-uuid> \ -F file=@path/to/file.png \ -H "Authorization: Bearer <acc...
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Hi everyone, Could you please help to check the below issue: When the ticket status is set to Pending or Escalated if the customer reply that email, the system will auto-send out a public comment w...
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Hi Team, We are trying to set up an automation that updates the Jira issue status automatically when a GitHub Pull Request (PR) is merged. Here’s the flow: Each Jira issue key (e.g., BS-123 ) i...
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Hi, For a simple integration between 2 systems (Jira <> Not Jira), we are using Automation rules to push data from one side to the other. 95% of the stuff we're trying to do wor...
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I'm using Jira cloud and I'm not a Jira administrator. The custom field should be visible while viewing the ticket but not while creating a new ticket. I want to show limited fields while creating a ...
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One of our Projects is currently set to allow the Requestor to see our 'Internal Comments'. Where do I go to turn that off so they only see "Reply to Customer' comments?
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I have a object computers with a reference object Model. I want to be able to show a report of computers with their model including columns from the model object. ex) Computer name, Model Name, Memo...
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Can we set 2 different mails in portal group so that request mail can be sent to 2 different members
Can we set 2 different mails in portal group so that request mail can be sent to 2 different members
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Hello, We have created some pre defined assets and schemas in JIRA and are looking to automatically set them as the ticket is created. Anyone have an idea on how to go about this in th...
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Automation Question: I am attempting to set up an automation to assign tickets in a service project based on time of day the issue was created. I've tried about 6 different format conditions for the ...
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Hi there, We are experiencing an issue with the auto populating of the organizations field within the Jira Service Management project. As seen in the screenshot below, this Organizations cust...
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I have automated synchronizations running that update other systems when certain Jira Assets objects are updated. There is a smart attribute value available for the ID of the object that changed, but...
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- Question
- cloud
- opsgenie
- opsgenie-cloud
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Is there a way to switch a custom field from text multi-line to paragraph, or do I have to recreate the custom field? Thank you,
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Hi, I wrote an automation that looks up the issue key in an incoming email from an external ticketing system, that contains the word 'Closed' (Lezárva in my language). The email to sd@alteo.atlassian...
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Hi everyone, We're using Jira Forms for internal requests like project setups and other submissions. While we've recently discovered that text fields support regex validation during form filling, wh...
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Hi, I want to add a dowload link underneth the attachment field according to the value of a custom field. Lets say I have a select list custom filed. If the user chooses value A I want the google li...
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Hi, How can I see how much storage I have been used on jira? I saw many articles and instructions for this but they does not work anymore
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