Community resources
Community resources
Community resources
Jira Service Management
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As in the title, I want to get all users of a specific group using smart value. What should I do?
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I want to generate a report that contains the dates when the ticket was created and done. Or how many days it took to done the ticket. Thank you and best regards!!
- Question
- cloud
- jira-service-management
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Hi all, Is it possible to edit the auto-suggest articles (Lean more about)? I couldn't find it in Project Settings / Portal Settings Thanks! Rom
- Question
- cloud
- jira-service-management
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Hello, I am using external data for Jira fields to link assets to issues/tickets. My inventory/asset management system is OCS inventory. I would like to automate this without using another pl...
- Question
- cloud
- jira-service-management
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Hi, I just ran a new automation that I set up to transition a bunch of tickets from one status to another. I also configured Jira to automatically leave a comment with each of those tickets to alert ...
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Hi Team, I Just Created Jira Service Project(using it service management template). But I am not able to find "Raise a Request" option in the Agent portal. Could you please let me know the issue. ...
- Question
- cloud
- jira-service-management
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I can't search for users or approvers. I have a problem and I wanted help from the community. when customers enter a request that has a user field, where we can search for a registered user in the ...
- Question
- cloud
- jira-service-management
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How can I set a Jira automation variable to empty ? When adding a variable I have to provide a value. The current workaround is to set the value of the variable from an empty custom field. ...
- Question
- automation
- cloud
- jira-cloud
- jira-service-management
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Ok, so we are starting to use Jira Service Management. We are also using the portal as an important part to communicate with customers. But the standard view of opened tickets is not user friendly (o...
- Question
- cloud
- customer-portal
- jira-service-management
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When configuring a workflow to use a multi-picker user field for approvals, the field will not appear in the list of values for "Require approval from" if the field has only specific issue type ...
- Question
- approver
- cloud
- context
- jira-service-management
- workflow
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We have created a new project in Jira Service Management. It works fine and customer can create ticket and add comment through the portal. We didn't turn on the email support yet. Right now if custom...
- Question
- cloud
- jira-service-management
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I cannot figure out how to trigger a ticket in my Jira Software Project when a Bug is reported in our JSM instance. is there a step by step guide that I can use to do this ?
- Question
- cloud
- jira-service-management
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My first question on this forum. "Jira Service Management Cloud" Users of Service Management projects wish they could have an option of an Excel table in the portal and thus avoid adding attach...
- Question
- cloud
- jira-service-management
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Hello, I am trying to create a custom workflow for my company service desk. The workflow is set up to where certain transitions can be made but when I click the status dropdown, I see the error "Y...
- Question
- cloud
- jira-service-management
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Hello, I'm setting up a new helpdesk for my company, I've made good progress on achieving and idea of what I want but progress is a bit frustrating at times. The majority of it tends t...
- Question
- cloud
- jira-service-management
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Google.
- Question
- cloud
- jira-service-management
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We have a small project on Service Desk, but a lot of history in old tickets. I'd like to migrate to Jira Service Management. I've seen a few of the resources about getting started with ITSM projects...
- Question
- cloud
- jira-service-management
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Olá! Por padrão, a integração do OpsGenie ocorre com a tabela de incidente. Possuo uma tabela customizada chamada incident_alert, e gostaria que os Alertas do OpsGenie chegassem quando eu abris...
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Hi! By default, OpsGenie integration occurs with the incident table. I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, ...
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Hi, I know that JSM can do pop3/imap integration, however due to company policy I cannot use that method. What I want to do 1. Setup support@company.com that will forward email to JSM email ...
- Question
- cloud
- jira-service-management
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Hello, could someone give me a hint, how I can manually order the issues in a filter? Background is - the content of the filters is used in Confluence to create a specification book. And the idea is...
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Hi there! Spent a lot of hours looking for a solution, but still can't figure it out. How can I get the keys of linked issues and put them in the custom field? I tried to do automation with one re...
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When someone mails to issue@(ourdomain), Jira will automatic make a issue for the mail that has been send to it. But there is 1 user and his mails are not being transferred to Jira. I can see his mai...
- Question
- cloud
- jira-service-management
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Hello, is there any way how can I edit the internal notification? I would like to add a priority to the email notification to the notification "Request assigned". Thanks a lot Cheers Nataly
- Question
- cloud
- jira-service-management
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I have site admin access but I am not able to see the project setting of the classic business projects due to this I am not able to update workflows. Previously it was visible.
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