Status automatically changes when a reply is sent to customer. How can this be deactivated?
Hi @jlee ,
Are there any automation rules set up in the system?
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yes
at first reply to customer the status automatically changes.
I'm in a test environment and I only want to change this for the inactive workflow that I am editing.
So i think you can check the workflow and automation rules, then cancel the rules you don’t need.
ok, thank you. I'm afraid that may impact all the workflows.
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