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Community resources
Community resources
Jira Service Management
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We have 5 different service projects for our company's different departments. Each of these projects is managed by a department lead. Our CEO would like to be copied on support tickets so he...
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I've been given instructions on how to manage our existing users but honestly, I'm lost. Here is what I was sent: In Jiraās left panel, click on Jira settings > User management. On the Ad...
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Is it possible to change the status of a ticket ONLY when a customer comment is added. My example is that I would like to change the status of a ticket to 'Waiting for Customer' only when a 'Reply t...
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We have an internal Helpdesk project in JSM Cloud. We added all of our internal users by email as customers to the project. AS we're refining access and roles, if I add a user under "People"...
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Hello all, Apologies, couldn't think of a great way to phrase the question that wasn't extremely long. My situation is this: I have the default Priority field set in field co...
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My company is currently requesting that I move our external service desk to another instance so that it's separated from our internal development projects. I have application links between the ...
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The JSM project I created and the confluence space are linked, the articles show when you make a related search, what I was wondering if it's possible to pin certain articles directly in the help por...
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Hi, Since the reinstallation of my workstation (Windows 10) and JIRA, I have by default the language "French (RĆ©union)". Even though I changed this setting, I have a problem with one of my apps and ...
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I've searched for info to no avail. I'm skeptical in general, apart from a labor-intensive workaround of assigning customers to a "dead-end" project. For us specifically, I am very skeptical the...
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Hello Dears, Kindly advise on below case: We have one ticket that has a missing workflow, and we are unable to close it propery as shown below: Ticket: https://erabia.atlassian.net/jira/servicede...
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looking to see if there is a option for when a user reacts to an internal comment in JSM, can a notification be set using the Jira cloud slack app. similarly to when a comment is added to a task a no...
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Hello, As a general question, I was wondering if it is possible to set the change calendar in a project with the "Change" issue type but not created in the template IT Service Management. &nb...
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Like many others, we use SSO to login to Atlassian. Are there any alternatives for an OpsGenie to JIRA integration that does not make use of an API token associated with a JIRA user account? This see...
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Jira SD : To cleanup the ticket data in Jira Database- Team, we have a scenario where all the Jira SD data ( in Jira Database ) will be copied from one Environment(A) to another Environment(B). ...
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Hello All Hoping you can help. I am getting feedback in the comments section let me know what the email address is. EG. the comment will contain a phrase like below: -Author Name date time Email...
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I've configured Azure Resource Health integration, and noticed that alerts are not closed automatically even though they have Resolved activityLog status. I looked at the Advanced configuration of t...
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Team, I have one automation rule which has condition for mutiple assignment group to send email to respective group email address when ticket is assinged to their group. I have added a new group co...
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Please advise on how to remove org & site admin user, as I got the below error once I tried to do it:
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I'm hoping to use a trigger like state changed to "approved" to export all (or some) of the fields for an issue to an external file server without going through the Atlassian Cloud API. Has anyone do...
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Hello there, I am seeking to achieve the following scenario using "Automation For Jira". Custom Field: Created outside working hours: (Radio Button) * Yes * No Scenario: If the t...
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In my SIL script, I am trying to link an issue but it is not working in my IF statement. Below is the part of my script: if(contains(customfield_1234,"FieldName")) { string newKey = createIssue(ke...
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I have performed the migration from Insight Cloud to Insight in Jira Service Management, as described within this documentation. At the bottom of that documentation there's a blurb that states: If ...
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Estimada comunidad, Tengo una consulta sobre el mensaje que aparece en los campos Insight "Buscar objetos de Insight". Es posible eliminar ese texto que aparece en el interior de Ć©ste campo? Qu...
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Atlassian Community Events
| User | Count |
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| 12 | |
| 9 | |
| 5 | |
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| 3 |
| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |