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Jira Service Management
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Hi, I have a problem setting the approvers for that kind of workflow (pic.1) for my company because when I move to the Approvers field (pic.2), that was only 1 field of Approvers that can visible. T...
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On our JIRA service desk channel portal, we are getting different URL which redirects to same page with a slight different design. Following is a snap of breadcrumb on our service desk portal:  ...
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We are currently preparing a knowledgebase in our company intranet application which is Interact. Can I link query this location from Jira in anyway so that we are using this 3rd party repos...
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Hi Support, We are receiving the message "Signup is not currently available" in spite of the domains being whitelisted and email verified. We are able to create tickets from direct email marke...
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Hi i have created a simple integration between Jira software to OpsGenie. in short, once new Jira ticket created new Incident is created on OpsGenie and routed to specific team. base...
- Question
- opsgenie
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Hi Team, Scenario is I want the connection with Jira and Success factor so that whenever at the time of creating ticket in Jira i can pull our certain details from the SAP successfactor...
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A Project Leader for Project_A is requesting to have access to "Make Bulk Changes" but only to Project_A. JIRA's documentation has a bunch of jargon circling around but not really user / beginner fri...
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I've created an automation email below Expire: {{issue.HR Access Term Date}} and I've changed it to {{issue.customfield_10230}} On the Jira form, Expire = HR Access Term...
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I am creating customer requests from tha Service Desk API, and i want the notifications to be sent to customers by the email support@my-domain.atlassian.net but it keeps sending from jira@...
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I create a project in Jira Work Management with my company email, and when somebody give me access to some Portfolio and projects in Jira Software now I cant access to my project in Jira Work M...
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I am wondering how it is possible to execute an IQL query that runs outside of the object type I am currently in. Is there a way to run my query across all of the object types? Or even across multipl...
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Hi I need send email with report file from an issue Thanks
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Is there a way to automatically create a StatusPage incident when an OpsGenie incident (not alert) is created? The integration docs only show a way to create StatusPage incidents based on Op...
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- cloud
- opsgenie
- statuspage
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Hi, Is there a way to add a new link in Jira Service Management - Portal View ? I want to add a new link just for this portal, not all. Thanks
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I am not sure if this is possible, but am trying to figure out if it is - appreciate any insight. We have a system that delivers 'up' and 'down' alerts for BGP link status. This is a libreNMS ...
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I don't want customers to have to log in or create an account in order to view issues on the portal. This is so a) people can raise issue quickly and easily and b) approvers can click on a portal lin...
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I am using scriptrunner to add a request participant but I dont want an email to go out. No matter which statements below, the participant added notification goes out. So I thought to dis...
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We recently migrated from DC to Atlassian cloud. On DC when troubleshooting automation(s) if I clicked on the link in the audit log it took me the component that was associated with the link.&n...
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Hi, We are planning an integration between our jira cloud systems (JSM, Confluence) and Okta. We know how to permit access for our domain accounts and current employees for agent and customer acces...
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I have an automation that creates a sub-task on the main issue on transition. The main issue has an attachment and I want one of the sub-tasks to have that attachment included. Is that possible?
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Hello, I would like to ask, how could queues be automated even more, eg create worklogs? Thank you for any answer.
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Hello, is there any documentation for the main jira settings? I only Found documentation for the left side bar actions and not for the setting you can find in the right top corner next to the profil...
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Hello Community, We have the JIRA Server Mobile App in use. When a customer starts a service request with approval via the customer portal today, the approver is informed by email that a request req...
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Is it possible to text the customer in the Sub Task and he/she is able to see the message when he/she is set as "request participants"? (notification via Outlook?)
1,955 views 4 0 Deleted user September 3, 2021 -
ā Project SettingāCustomer Notifications ā Edit Templates I want to add custom fields created to the body of the message mail. Place has a drop-down list to "Insert Variable", but none of the custom ...
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