Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, Tried removing the custom email set-up in my service desk as you advised (JST-640600). However, still, all emails sent using the service desk are still spam. Im using now the defaul...
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We have a number of email addresses that users are logging issues to. These email addresses are set up to forward to a single atlassian address linked to a single service management project. W...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hello there, I am trying to achieve the dynamic select. Consider the following CFs and scenario. Custom Fields: Category (Select List) Backup Database Subcategory (Select List) Backup Serve...
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Hi team Can anyone advise if it is at all possible for me to get scheduled reports of a saved Dashboard in Jira in a pdf version via email? I have created a dashboard report on issues over 100 days...
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the scenario is to build a request type matrix to decide who are approvers based on site location. I have my request type let's say adobe. then a select field where user specifies his locat...
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Hi, Our project uses organizations and teams field while working on tickets. However, due to limited capability of Jira dashboards, the gadgets do not support these fields as a statistic type. Howev...
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Hi There, We upgraded our Data Center deployment of Jira/Jira Service Management this past weekend. We're on versions: Jira Service Management 4.17.0, and Jira Software&...
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good afternoon I'm creating a script so when an IM is opened it sets the priority according to the summa...
473 views 3 0 Deleted user August 9, 2021 -
Folks, I was wondering if anyone could give guidance on metrics an how to learn and modify existing metrics (JSM reports). Any docs or videos or udemy course would be appreciated.
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I would like to create a new SLA measurement metric. I would like to track that we are meeting an objective to update tickets. Is that possible ? Impact Level Targeted Updates L...
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All our non-IT staff are customers in our Jira software. They and their staff can all enter issues. Is there a way to use Jira's out-of-box features to show managers all issues they've re...
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I need to assign tickets based on agent availability. I have agents that work Monday and Tuesday, and agents that work from Wednesday to Sunday. Is there a way to assign tickets automatic...
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Hi there, I am looking to add people as admin/project leads for all our boards since the two admins are no longer with the company. Looking to be able to edit the boards and create releases, e...
- Question
- jira-service-desk
- jira-service-management
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I'm trying to come up with a method for delivering notification emails to new users prior to their creation as users in Jira. These users do have functional email addresses. Using automation, I have ...
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If s support ticket needs to go to Engineering, I create a clone of the ticket and move it to the Engineering board. But when I do that, the customer gets a notification -- like it's a new ticket. Ho...
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The service desk customer can search in the portal and can find articles related to his topic. In parallel he can also raise a request. In our portal there are a lot of request types. But how are th...
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Hello, Recently I customised the name of the customer group in Jira SM. Is there any impact on automation? I was not aware that when you just change the name because there was a typo then automatio...
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How do you prevent from losing pictures after a Jira upgrade? Every time I upgrade I have to go back and add pictures to my pages
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Hi, I'm still quite new to the world of Atlassian, I came to this task a bit unlucky and now I have a task to complete and I hope someone here can help me. I have created a form in our test environm...
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Hi, community! The Report "Solved Requests" doesn't show any data. We have many requests in a "closed" status but do not show up. I tried creating a Custom report with all closed requests and nothi...
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When a external client creates a ticket, for example carlos@contoso.com The automation creates a ticket that the owner is carlos. If I need add some request participants that's are externals ...
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Hi, I need advice on integrating some kind of document template so that when a user is receiving new hardware or returning a used one, I could print a release, acceptance document from the jira issue...
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Hi all, Here is my ideal: I want to move issues from our service management project (into a new software project) that we have labelled as 'future consideration', such as new feature requests that w...
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Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
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