Jira Service Management

We are testing Runscope integration with Opsgenie and to set the configuration for notifications in Runscope, do we have to set the notifications for each and every API or we can roll out this config...

• Question
• cloud
• opsgenie

Can we push the extra property values from Opsgenie to custom fields in Jira. We have an email integration and there are some extra properties that have been captured and can we push them to custom f...

• Question
• cloud
• opsgenie

Status automatically changes when a reply is sent to customer.  How can this be deactivated?

• Question
• cloud
• jira-service-management

Hi, and thanks for helping. I have discussed this before and thought the problem was solved but turns out it's not. All setting to my knowledge are default.. I really don't know enough about this pla...

• Question
• cloud
• jira-service-management
• resolution

We have two cases where we are trying to integrate Opsgenie with JSM and can't seem to figure it out. 1. If a ticket is created in JSM and it matches the JQL filter in the webhook, it works as expec...

• Question
• opsgenie

For my service tickets that are waiting for customer for more than 3 days, I would like them to be closed automatically. can someone please help?  

• Question
• cloud
• jira-service-management

Hi   I would like to create a Category under the Group I create in my Portal. I have one button for Website and One for Helpdesk under Website, I want to have Bugs ----> and then sub-cate...

• Question
• cloud
• jira-service-management

Hi Folks, I need a script to get attachments for groovy to use in Create Validator script. My purpose is to get all attachments which attached to the issue while creating in Customer Portal and che...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• jira-software

When alerts get created in Ops Genie from the integrations i have added, how do i configure the error message so it allows the person dealing with it to understand the issue in an instant? We have a...

• Question
• cloud
• jira-service-management
• opsgenie

Hi I am with SDG and investigating the reason why some of the emails are bouncing back and getting errors.  Please see attached folder with screen shots and small videos about them. Thank you ...

• Question
• cloud
• jira-service-management

Our automation rule failed to send on the past couple of issues. Up until yesterday this action has worked flawlessly. This is the error that was shown in the audit log: "We received a transient e...

• Question
• cloud
• jira-service-management

Why is this a default report that I can't even delete? The customer satisfaction reports basically can't be enabled if they're public to all agents in a project. Is there a workaround with a plugin?

• Question
• cloud
• jira-service-management

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

• Article
• insight
• jira-service-management

We asked Atlassian, “Does their next higher version of Jira SM provide for more email integration functionality? Atlassian said, “This is already exists. See the "Receiving requests by email" in thi...

• Question
• jira-service-desk

We have multiple service desk projects, one per customer. We've configured them so that every customer have access only to their respective project. But when clicking on filters in customer portal th...

• Question
• cloud
• customer-portal
• jira-service-management

We use Insight Cloud. How can we get data from Insight Discovery to our cloud instance? The discovery type is xml but Insight cloud only accepts csv. The documentation "Insight for Jira Cloud" onl...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• jira-service-management

Hello,  How do I make the area for 'Type a comment...' on an iPad bigger so I can handwrite notes with an Apple pencil? The area is only 2 lines tall and I don't see how I can drag it bigger.....

• Question
• cloud
• jira-service-management

I have a scenario where I want to run an automation rule based on a transition... the status doesn't change so I am trying to access transition properties to identify the transition the user clicked....

• Question
• cloud
• jira-service-management

Need to deactivate the current active workflow and make a current inactive workflow active.

• Question
• cloud
• jira-service-management

Hello! WE have problems with notifications coming to our organization mail, which is used to create issues, so every time agent or customer comment issue - new issue created. How to disable these not...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi All. I'm currently having issue where if a customer replies on an email, JIRA creates a new issue. I need assistance please, I would like to know how I can create a rule that would prevent that ...

• Question
• cloud
• jira-service-management

Is there a way to auto assign issues during specific hours of the day only?

• Question
• cloud
• jira-service-management

It is my understanding that effective 3/31/21, if we have a Service Management Cloud Premium account, we should automatically have a new version (integrated?) of Insight. Nothing appears to have cha...

• Question
• cloud
• insight
• jira-service-management

Hi Does anyone know what happened I could not find the app Regards to Insight - Asset Management cloud link    

• Question
• cloud
• insight
• jira-service-management

I need JQL to get all the issues which was created in first 0 to 3 days of the month.

• Question
• cloud
• jira-service-management