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I keep losing pictures after I upgrade Jira

Chad Parlett August 9, 2021

How do you prevent from losing pictures after a Jira upgrade?  Every time I upgrade I have to go back and add pictures to my pages

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Nic Brough -Adaptavist-
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August 9, 2021

The question here is what you are doing differently to a standard upgrade?

An in-place upgrade of a Jira will not lose you any attached files, the data for attachments such as images is not changed, so we need to look at what you're doing that might be disconnecting them.

Chad Parlett August 12, 2021

I download the update for a stand alone server.  After the install I always have to change files because we have integrated Jira with IIS.  After the upgrade all the pictures in the project that was created are no longer there.

Nic Brough -Adaptavist-
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August 12, 2021

So where are you moving the attachments too when upgrading, and why are you moving them?  (Or changing the permissions?)

Chad Parlett August 16, 2021

I am not doing anything with them, after I upgrade, the project icon pictures are no longer there.  I have to go back and upload the pictures again from my laptop.  Once again, I do not touch or move anything other than downloading the upgrade file and installing it.

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