Jira Service Management

Hello, my JIRA SD (service desk) is KO, i can't connect it.  I must to connect to jira SD in No SSO to enter login and password administrator. Can you give me the URL for this connexion mode i...

• Question
• jira-service-management

Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets? I read about some old articles about adding a link, but ...

• Question
• cloud
• jira-service-management

Hello! What is the step by step to access  CSAT assessments on my platform?

• Question
• cloud
• jira-service-management

Hello, I want to see how I can restrict the number of tickets a client can open? My organization provides different pricing structures for clients based on the number of tickets they can open. Has a...

• Question
• cloud
• jira-service-management

We set the default assignee of our project as unassigned. And we have an automation rule to set the first agent who reply to the ticket as assignee. The rule looks like this: The IT Team Core is...

• Question
• cloud
• jira-service-management

I am working with the conection the Api Jira Atlassian with the Google Sheets. That is work. But the problem is make the "ingesta" or take the information about de Time to SLA and write in the Google...

• Question
• api
• google-sheets
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

We have an automation set up that when we change a specific field to a specific value that issue will be cloned to a Jira software project and a number of fields will be copied over with it. We are h...

• Question
• automation
• clone
• cloud
• comment
• jira-service-management
• +1 more tag...

Is it possible to allow a standard user the ability to view open tickets for their team?

• Question
• cloud
• jira-service-management

I would like to assign a request to a queue based on the nickname the request was emailed to, contained in the header of the original email. A customer emails a request to the nickname assigned to t...

• Question
• jira-service-management
• jira-service-management-server
• server

Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical ...

• Question
• cloud
• jira-service-management

Hello, everyone! So...I got a custom field - type: Select List (single choice) - and I would need to hide the information deppending on the user who are logged in. An user could only see one specifi...

• Question
• cloud
• jira-service-management

We are looking at migrating from Server to Cloud. We have started designing our new cloud instance and I am flabbergasted that basic functionality such as being able to send documents to our customer...

• Question
• cloud
• jira-service-management

Como faço para configurar SLA para um ticket que foi reaberto?

• Question
• cloud
• jira-service-management

Is it possible to have an automated message for when a new issue is created that the account owner would be notified of the new ticket creation?   For example; if John is the owner of Company ...

• Question
• cloud
• jira-service-management

I have a basic SLA set up for initial response time: Issue created > Finish counting when Comment: For Customers.  We do have scenarios where we would be taking phone calls and making ticket...

• Question
• cloud
• jira-service-management

Hi,   Is it possible to disable auto-linking a ticket when typed or included in the comment?   I want to put TEST-123 and send it to the user as TEST-123 plain text only.   Thanks

• Question
• cloud
• jira-service-management

...mailAddress":"<EMAIL Address>","requestTypeId":1,"requestTypeName":"Get IT help","requestTypeIcon":10627,"enabled":true,"username":"<EMAIL Address>","protocol":"imaps","host":"outlook.office365...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   I can't reach calendar option. Can't edit a calendar, can't create a calendar either. I only have "loading...., loading....loading" I don't have any error on log  (atlassi...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Removing ORG admin will delete the project associated with them

• Question
• cloud
• jira-service-management

Hello, Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc:  https://community.atlassian.com/t5/Opsgenie-...

• Question
• connector
• jira-service-management
• opsgenie

Hello!  I have several projects with various automation rules, some lighter than others.  After reviewing the audit logs one of the most critical rules we have appears to take up to 13 seco...

• Question
• cloud
• jira-service-management

The reporter of the issue does not recieve email notification when issue resolution is marked as done,

• Question
• cloud
• jira-service-management

May I know how to change this caption?

• Question
• cloud
• jira-service-management

Hello,   I know it might sound silly, but I'm not sure how SLA conditions working. For instance, see the sample on a picture: In order to finish a counter, all 3 criteria should be met? ...

• Question
• cloud
• jira-service-management

Hi,  We just have set up a Service managment system and use organizations to make issues visible for groups of people.  When sending notifications on eg. requested created or comment adde...

• Question
• jira-service-management
• jira-service-management-server
• server