Emails from JIRA from JIRA Service Desk are still spam

[JAquino]

Hi Team,

Tried removing the custom email set-up in my service desk as you advised (JST-640600). However, still, all emails sent using the service desk are still spam. Im using now the default email in my service desk.

- When the issue will be resolved?

- What is the best approach in using Service desk for my customers outside JIRA org.?

[Nic Brough -Adaptavist-]

I am not sure I am reading this as it is intended to be understood, so I apologise if I have completely misunderstood.

Are you are saying that emails being sent from the Jira Service Desk are arriving with your customers and Jira users and going into their spam folders?  If so, then you will need to talk to your email administrators about getting the "Atlassian Cloud emails are spam" rule on your mail servers/clients removed.

If it is not that, could you explain what you are expecting Atlassian to do?  (We, the Community, cannot see support calls raised with Atlassian - JST-640600 is not visible to us)