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Can I assign tickets based on day of the week?

Admin TPHN
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August 9, 2021

I need to assign tickets based on agent availability.  I have agents that work Monday and Tuesday, and agents that work from Wednesday to Sunday.  Is there a way to assign tickets automatically to agents based on the day of the week?

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Ignacio Aredez
Ignacio Aredez
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August 9, 2021

you can use automation rules for this

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