Document for user asset release / acceptance.

[Adam Golaszewski]

Hi, I need advice on integrating some kind of document template so that when a user is receiving new hardware or returning a used one, I could print a release, acceptance document from the jira issue. I'm currently using Jira service management premium cloud. My assets are stored in insight. If I were to create a confluence template, can I somehow pull asset details like asset tag, serial number, etc to a confluence template? 

Thanks for any ideas. 

[Earl McCutcheon]

Hello @Adam Golaszewski ,

Thanks for reaching out and natively on Jira there is not an option to automatically upload a file directly to an issue, and interest in the ability to do this with automation rules is being tracked at the following link, make sure to add a vote to help us track continue interest, Noting that one is in the old issue tracker for automation under CodeBarrel before Atlassian acquired the tool  and one is in the Jira.atlassian.com but both links are still being tracked:

• https://codebarrel.atlassian.net/browse/AUT-1625
• https://jira.atlassian.com/browse/JRACLOUD-75991

But using Automation rules you could add a comment to the issue based on the input criteria that would contain a hyperlink to a download link where the desired file is being hosted.

As an example, you could use a rule like the following:

• When Issue Created:
• If: Matches
  • Custom_field_X equals option 1
  • THEN: Add Comment
    • Comment: 

    • Please Download and fill out the following form.
      - https://path/to/download/file/for/option_1
      
      Once completed please  attach the completed form to this request and transition the issue to request approval:
      - {{issue.url}}

  • AND: Transition issue to
    • Pending attachment upload
• ElseIf: Matches
  • Custom_field_X equals option 2
  • THEN: Add Comment
    • Comment: 

    • Please Download and fill out the following form
      - https://path/to/download/file/for/option_2
      
      Once completed please attach the completed form to this request and transition the issue to request approval::
      - {{issue.url}}

  • AND: Transition issue to
    • Pending attachment upload

Hope this helps, and some additional details on automation rules can be found here:

• Automate your Jira Cloud processes and workflows 
• Smart values - general 

Regards,
Earl