Community resources
Community resources
Community resources
Jira Service Management
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1. Customer should be able to make the transition from waiting for support status and re-open the ticket back from resolved status. 2. Waiting for the approver status should be there in the ...
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In setting up my Jira instance I have created a specific approval workflow for certain issue types. The "Problem" issue type will require an approver to move through the workflow after the initial cr...
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I want to get rid of the "Changes" queue because it is not useful for my specific requirements. Ive been searching through the settings and internet to find out how I can delete it but I have not fou...
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I'm trying to create several tickets based on an excel file. I found an app, but I think Atlassian removed this from the store (CSV importer). Is there another way to do this?
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I tried to add different organizations using REST API but I failed. At first I used an online API Tester and my API Token to add just one organization. command: POST https://<my site>.atl...
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Hi! Our project generates issues from a gmail address related to a distribution list we have with our members of the team. Problem is when some of our customers (in red) send an email to us t...
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We are trialing Jira Service Management. I see that customers can view things in a portal (yay!) and from there find their way to a "Help Center." Can I customize what appears there? ...
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Hallo und guten Abend. Ausgangssituation: Wir nutzen Jira Service Management für unsere IT-Ticketanfragen aus diversen Fachabteilungen. Dabei sendet uns beispielsweise die Fachabteilung einen Fehl...
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Hi Everyone, I am trying to make a Conditional Execution that checks if the user selected a certain option in a field when closing out the status. Example: User goes to Vid...
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Condition to pick an issue assigned to a specific group when the assignee is part of multiple groups
I have an automation that runs at a specific time to ensure that a part-time service desk employee's issues don't breach while the employee is off. It reassigns anything that will breach in the...
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We are using JSM (cloud) and I'm trying to understand a certain behavior. We have an individual that sent multiple emails (original emails, not replies) to our email channel. They all have the same s...
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Hi everyone! I am using the trial version of Elements Connect, I wanted to do a backup test but there is no such option, I read the documentation and based on that if there is, do you think that is ...
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Hi, I want to include Insight custom fields in emails to users for when approval is required as these fields include important information. I've attached a screenshot of the current...
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If a person is added under Request Participant and is later deleted from the Request Participant field, what do they experience? Presumably they do not receive any notification letting them know abou...
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I have added French language to be the default language in customer portal, i followed the steps in your article, but still the customer portal comes in English, kindly advise ?? https://confluenc...
- Question
- jira-service-management
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Dear, Example: - Paul is the district manager for people working in a certain area (we call it : Area 1) - i have created a group in Jira Service Management called : Area 1 - SHOP 1, 2 and 3 are ...
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Dear all, I am facing the strange behaviour that a ticket will be created in my name however I have still not found its root cause. basic question: I there an way to see which automation ha...
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I WANT TO CREATE SUB TASK UNDER STORY ON 10 USER LICENSE
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We cancelled Opsgenie from our account verastar.atlassian.net and now I can't login to add Jira software
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- cloud
- jira-cloud
- opsgenie
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I am trying to check my outgoing mail server. I am getting this error. Help how to fix it? I can't go through authorization from Microsoft when setting up the SMTP server. The authorization da...
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One of my Service Management agents identified this as somewhat confusing. I cannot confirm but I'm guessing our customers are getting similar notifications. Why does the Status Change not...
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Hi all, when receiving an incident our Support Desk wants to make a brief summary of the solution in order to fill our Confluence knowledge base (KB). With this way of working other colleagues, when ...
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Hey everyone and thanks in advance for your support. I'm trying to come up with a setup that does the following: After an issue is X days in a status (let's call it 'Waiting for customer' ;o), add...
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Hello everyone, My name is Sushant and I am a Product Manager in the Jira Service Management team, specifically looking at help center. We are working towards providing ad...
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Hi. I'm trying to upload functional requirements that have a parent 'high-level requirement, as show in the image. What the right way to do this? Thanks
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| Subject | Author | Posted |
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