Jira Service Management

Hi Looking through site, the solution I found can be summarised as 'Go to System, toggle Batch email on/off'. On going to System, I find there is no reference to batch. See attached (fig1). Secondl...

• Question
• cloud
• jira-service-management

Hello everyone I need to give a certain client the ability to view all requests in my project without issuing him a specialist license. How to do it? The variant to add this client to the organizat...

• Question
• cloud
• jira-service-management

Hello, I would like to ask how can I connect when a Queue comes to me to give me an alert like a text message or a call? Ie I use the On-call option to get an alert, but I would also like to use sm...

• Question
• cloud
• jira-service-management

Hello,  the last 2 weeks our team is struggling when they are adding labels to each ticket. Currently in around 80% of the cases when starting to add the labels that are needed (existing) ther...

• Question
• cloud
• jira-service-management
• label

Hi everyone, So a couple of days ago, sometime at the start of the week, I saw that comment sorting was added to our Jira cloud instance, to the new issue view, of course (since the old view se...

• Question
• cloud
• comment
• issue-view
• jira-service-management
• sort

I have a JSM portal with a linked Confluence KB. Its set up so that customers must create a login to access, but otherwise there are no restrictions within the KB space that i'm aware of. (we're curr...

• Question
• cloud
• confluence
• jira-service-management

When making a transition visible in the customer portal, what is "set issue resolution to" referring to? 

• Question
• cloud
• jira-service-management

I want to set a default approver for Change Requests in a project. I've been able to set a default for assigning a tech but not an approver.   What is the easiest way to do that?

• Question
• cloud
• jira-service-management

Gostaria de uma ajuda para saber se é possível extrair os comentários na hora de fazer filtros e exportar. Trabalho muito com relatórios e não encontrei em campos algo que traga qual solução foi apli...

• Question
• cloud
• jira-service-management

How to permanently set the Comments to Descend Order?

• Question
• cloud
• jira-service-management

when an automatic reply / email is being sent to the report - the change by person name is not the individual who is making the change or the assignee of the ticket -  the name is of the JIRA a...

• Question
• cloud
• jira-service-management

Hi,    My support team tells me there is no way we can add software update capabilities to our customer support portal, managed by JIRA Service Management. I am pretty sure it is feasibl...

• Question
• cloud
• jira-service-management

Hello everyone! I have a question. In my organization we are using JIRA Software Cloud and JIRA Service Management Cloud and we have one problem. I created our Service Desk project but it mostly wo...

• Question
• cloud
• jira-service-management

Before I joined this Jira team, someone somehow added a second "Approvers" field.  The two fields seem to be identical and state they were "created by Jira Service Desk."  One has been adde...

• Question
• custom-field
• jira-service-management
• jira-service-management-server
• server

good morning I wonder how long an alert stays open in opsgenie if there is no action? I configured the auto close option for alerts that had not been updated within 72 hours, but there was still a l...

• Question
• opsgenie

Hi,  I would like to use Jira for my IT infrastructure team.   Usually, in my company employees, all are sending an email to the IT team's email id. I wanted to all emails should forwar...

• Question
• cloud
• jira-service-management

Hi, we have seen some tickets submitted by customers do not trigger the "Time to first response" SLA though it seems to perfectly match the JQL. This is the JQL for our Priority-1: issuetype in (In...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I have set up an approval workflow, I have added a transition screen as approver have to give comment on their decision for approval or decline but the transition screen is not showing.  The tr...

• Question
• jira-service-management
• jira-service-management-server
• server

The new issue view was missing the ability to sort comments so the newest were at the top. However, this functionality was provided a couple of days ago to my great joy, only to appear to have gone a...

• Question
• atl-bento
• cloud
• comment
• issue-view
• jira-service-management

I thought the new issue view in Jira was going to be properly responsive, so the issue view would spread over the whole page where possible. My new issue view uses perhaps just 60% of the page.&nbsp...

• Question
• atl-bento
• cloud
• jira-service-management

Good morning, We are setting up our first Jira Service Management project and want to use the customer notification mail for approvals. We have different custom fields which we want to use in our p...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, is there a way for automatically importing objects from Insight Discovery beside the manual .zip import? I know this is possible for Datacenter, but couldn't find anything for cloud. Thanks ...

• Question
• cloud
• jira-service-management

Hi,  My team would like to reduce the email quantity coming from Jira. To achieve the goal, I would like to take off issue status change notification to Assignee and Watcher. I started with rem...

• Question
• cloud
• jira-service-management

We have configured a validator (using Groovy) to return true only if the customer belongs to an organization of the project. When we are using getOrganizations method of O...

• Question
• customer
• jira-service-management
• jira-service-management-server
• permission
• portal
• +1 more tag...

In this article  it is stated that if customers opt out of notifications, they can opt in again by choosing Requests > Customer notifications menu. The problem is that in our s...

• Question
• cloud
• jira-service-management