Jira Service Management

Hi there  I was wondering is there any way to disable or restrict the filters on the requests view on portal where users see all the requests in the organization. I can't find the exact page in...

• Question
• cloud
• jira-service-management

Hi there  I was wondering is there any way to make people view the queues coming on jira service project except administrator. So they can view the queues, add comment  and votes but not a...

• Question
• cloud
• jira-service-management

Hello Community, I have a pretty special use case which I'd love to use OpsGenie for. To distinct systems (hosted in-house with us) should send heartbeats to OpsGenie (using the plain built-in hear...

• Question
• opsgenie

we have a custom field and want to start a workflow based on the content. I have made a list of radio buttons. I want to let the user chose one of the options and then continue the different flow a...

• Question
• cloud
• jira-service-management

Is there an Ability to compare time attendance with time logging for HR usage. noting that I am using Tempo for timesheet submission.

• Question
• human-resources
• jira
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

Greetings,   I curious if this is even possible, and if so how to do it. I’m trying to display the attributes of an asset when looking it up. Meaning when I’m looking for a computer using it’s...

• Question
• cloud
• insight
• jira-service-management

Hi, Our company works with several JIRA products, the same is used in several projects, the JIRA SD, is used a lot in Field projects, and we have several Field projects in production, we had a prob...

• Question

I am trying to do an Automation in JiraService Desk * Incoming Webhook * Create ServiceDesk Customer * Create Issue Here is what happens: 1) POST attempt #1 => Customer is created (but ...

• Question
• cloud
• jira-service-management

I want to create an Object Schema/Schema in Insights and use the field in existing project. I have Team Managed Project, is this possible?

• Question
• cloud
• jira-service-management

• Question
• cloud
• jira-service-management

Today after updating browser, fortunately, my Github account start to use the dark mode, so I am so happy.  Long time ago it was a needy feature to me.  On-Prem: https://jira.atlass...

• Article
• bamboo
• bitbucket
• cloud
• confluence
• data-center
• +2 more tags...

With the old issue view, if I have a custom text field such as 'Contact' and I entered a name into that field and saved the issue. If I started typing that name, autosuggest would display that name f...

• Question
• cloud
• jira-service-management

I received an e-mail from jira@cbteamsupport.atlassian.net(John)and I have a very important issue I need to reach him urgently , please help anyone who can see it as soon as possible please 

• Question
• jira-service-management

I edited an article for my knowledge base, on Confluence, the other day. I closed it after working on it for several hours (over a couple of days). My save interval is set to 30 seconds. To note, I p...

• Question
• cloud
• confluence
• jira-service-management

Greetings, I am setting up Insight Discovery via snmp. I can connect to devices, but no info is pulled. Do I need to have patterns setup? To begin with I am scanning Nokia mpls devices. Any help woul...

• Question
• cloud
• jira-service-management

A Customer was added to an organization (email is 100% correct), the customer is being displayed in the list of an organization. But the invitation email didn't come to the customer. How can the cus...

• Question
• cloud
• jira-service-management

I've been trying to find an asset management application, that will allow me to manage digital and physical assets and stumbled upon Jira Cloud Asset Management. All of the documentation is available...

• Question
• cloud
• jira-service-management

Hi! Is it possible to reference eg. the creation-date of an issue within the jira-service-desk customer-notification-mail? That means, are there only Variables available, which are in the drop-down...

• Question
• jira-service-management
• jira-service-management-server
• server

User have two different instance for jira and jira service desk (both on cloud) mydev.atlassian.net/ (for Jira and Confluence) mysupport.atlassian.net/ (for JSD). Can we use same Confluence for bot...

• Question
• cloud
• jira-service-desk

Hello,    I want to hide the field to search issue with status in my jira portal but i dont know if it is possible. I've changed the name of the status in the issue type but when i click ...

• Question
• cloud
• jira-service-management

Hello, We have a scenario where we have engineers with different management teams on call and then we have a second schedule with 'management teams' specified for that engineer. Example Engineer-A...

• Question
• opsgenie

When I'm inviting a user for a project it uses the project name as sender. Is there any way I can change that so I can have multiple projects with the same sender.  

• Question
• cloud
• jira-service-desk
• jira-service-management

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

• Article
• opsgenie
• gitlab

Can I change the name "external service project" to something else?  This refers to the automatic email that my users receive.

• Question
• cloud
• jira-service-desk
• jira-service-management

...uestion: is it better here to use the action "Add Comment"  or " Send Email"  to notify the customer? If I use " Add comment"  and specify that is public the reporter gets this as an e...

• Question
• automation
• cloud
• jira-service-management