Community resources
Community resources
Community resources
Jira Service Management
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Hello, A customer for a Jira project is unable to create tickets through the portal. The message they get is: "Couldn't send request. You cannot create this request because you do not have...
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I'm trying to create a new trigger rule when a field value is changed, but I'm unable to see all my fields in the dropdown list. Why does it show only 50 out of 139 possible fields?
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I have an internal status of 'Not Possible/Won't Do' that is set to show to the customer as 'Done'. The issue I am having is that the internal status still shows to the customer in the activity...
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Hello, I am looking to track some support metrics/KPIs, such as First Contact Resolution, First Response Time, Time to Resolution, and CSAT. Is there a guide for how to do this? I am new to setting ...
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HI, I want to create a Employee object from customer portal. I show most of the field on customer portal but i have a attribute with select option and in select option i have some predefine option R...
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I'd like to be able to bulk-load a batch of Services, and assign the Name, Service Type, Tier, Service Owners, Change approvers, Repository and Description either via import from CSV or via an API. ...
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I've tried this: project = ABC and "Time to resolution" < remaining("4h") project = ABC and "Time to resolution" = breached() project = ABC and "Time to resolution" = everbreached() pr...
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Atlassian Guard Standard, Jira Premium and JSM Premium customer here. I sat in a sponsored webinar recently for collaboration between Jira and JSM. A mention was made about using the "new" Stakehold...
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I have imported a user table into Jira Service Management however i am not able to search for a individual user. I have to scroll though all of the users. Does anyone know how i can fix this?
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Hi, I’m integrating AWS GuardDuty with Jira Service Management. My Lambda function maps GuardDuty severity (1–8) to Jira priority codes (P1–P4) and sends an SNS message with a payload that includes ...
604 views 2 0 Deleted user April 3, 2025 -
Hi Community I'm getting this error when I try to select the Linked issues fields to export issues using the gsheet extension Jira Cloud for Sheets. Is this a normal behaviour? How can I ac...
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Hi everyone , Found several page about this...but not sure if there is some most recent update...or not.. last thing I saw was from 2Yo .. As members of It Support Team we used to managed our tick...
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Hi Team, Is there a way to filter issues based on customer and organization fields? We are looking for a more detailed filter beyond just the organization name. Thanks, Pooja
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Hello everyone! I need to be able to send Calendar invites from workflow post function with information from the fields. The Automation rules for MS Teams invite works only for Incidents. I need a ...
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Hello everyone! I had a scenario where we need to show a store locator kind of a map on the customer portal allowing the requestor to choose a location which should be updated on a custom field. Ar...
- Question
- appfire
- apps
- cloud
- customer-portal
- jira
- +4 more tags...
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We have a workflow for a service request that contains 2 approval steps visible on portal. If approver selects Reject request is transitioned to Canceled state and resolution is added by post functio...
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Hi, I recently created a couple of rules for a Jira project. A manually executed rule that clones an issue. An automatic rule that is executed after an issue is cloned. The start of the second r...
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How can I remove the "search for information" field in the Jira Service portal? Thanks, Yehuda
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Hi, I need to bulk update a lot of tickets but getting the error "You do not have permission to edit the selected X issues or at least one issue has a status that forbids editing.". The tickets I a...
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Hello, i have a objektType called "Software", there is all our Software listed with attributes like Name Vendor Software lead Team The "Team" attribute is another objektType with all of our T...
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Hello, I would like to hide the automation Paragraph from Agent screen on JSM Cloud Do you propose any solution for this request ? Regards, Guill...
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Hi, I have added an email address I have created in ionos.co.uk to Jira through Channels and service Email menu. I have added the email account and even logged in via Office 365 and allowed Jir...
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Hi everyone, I'm trying to use this Atlassian SDK NuGet Gallery | Atlassian.SDK 13.0.0 to download attachments from Jira cloud issues using: var attachments = await issue.GetAttachmentsAsync(); ...
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Hi All, I would like to import my query to a dashboard created by others. Is it possible? As I do not see the option (name of the dashboard) created by other member although I have full edit...
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how van I remove the "search for information: field
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