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Jira Service Management
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What would be the JQL for a filter to list out comments made by a specific user, whether they are internal notes or public comments? And across all projects. I've tried the below, but it seems to b...
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Hello, Can you guide me please to update the Test case "Status" automatically related to the "Test Status" in an execution test plan. I tried to create an automation useless. Thanks.
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We have a JSM support desk, where customers from specific organizations raise tickets via the portal, as well as agents raising tickets on their behalf. How can I configure JSM automations to (1) up...
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Hi Is there a way to change the order of the items in the customer portal? We would like to have the 'Contact Us' option appear at the top of the page, rather than the bottom. Is this possible? It...
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Hello, I'm using the new workflow editor. I just added two transitions in my workflow of type "Any status to this one". I already have one created with the former editor. It seems impossible to re...
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Recently (today?) the Jira SM cloud has started to hide my open queues when I select a ticket from a queue. When I click on a ticket in the queue I'm looking at, the left nav goes "back to project" a...
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Dear team, How to create the New project ? I am not sure ,whether i have access /role to create the project . How i can get the Admin access to our cloud to manage the existing project...
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Why do request participants disappear when I place them in new and previously created JIRAs? This is happening to me with all my help desk agents when giving attention to the Jira on a day-to-day bas...
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Hi All, Today [1/27/25[ we are having problems with the Slack integration and keep receiving the same slack messages 4 or 5 times within JSM queu and Slack. Anyone else having this issue?
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Hi! I've been tasked with creating two custom fields of the "Time" type to calculate a period of time, such as "Time Since" and "Time To." The standard Date-Time custom field type isn't suitable bec...
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(I know this question has been asked before but I believe my context is a bit different). We have 1 parent ticket, with 4 sub-tasks. Each of the 4 sub-tasks have different workflows because ...
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¿En este ejemplo podría ocultar el nombre de Eduardo para que el cliente no viera que agente le contesta? ¿o es imposible? no veo la opción. Gracias
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Hola, buenas tardes. A la hora de hacer un comentario sobre un ticket de nuestra instancia de Jira Service Management Cloud version, se puede hacer como "Añadir nota interna" o como "Responder al cl...
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Hi , as a Jira administrator I was requested to approve a request for use of an app in Teams called Jira Cloud, where you can get notifications like in mail. Wh...
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Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...
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Any idea how I can remove JSM from a "trusted user"
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good day, I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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I'm developing a Forge app that is listing out all the remote links associated with a customer request in Jira Service Management for all of the customers to see. My problem is that the api.asApp().r...
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Hi, I would like to have a dashboard or a filter where I see who has mentioned me in an issue. I can find something like 'last public comment date' but nothing like 'mentioned' or 'tagged' i...
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Hi, I've run into a problem and I'm hoping you can help me find a solution. In the JSM settings, there's a section called User Sessions, and I see that it shows the authorization method as Rest or HT...
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When I open my home screen Part of it on the right side are ads from Atlassian. How do I get rid of them so I can use the whole screen
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Hello Community, We currently use Jira Service Management along with Jira's built-in mail relay to send emails from our helpdesk address (helpdesk@companyname.com). However, we'd like to transition ...
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Hello I would like a Form where a section will appear when ANY selection has been made to a field. Let's say I have a field called "IT Service" and a section called "Description" where the Descr...
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Good day, I am new to Jira and trying to create reports, I need to create a report on the total KBAs created, updated or Retired for my Project. I don't appear to have any pre-defined reports and c...
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Is there a way to disable the "Grid has been changed" - Jira Ticket Updated Mail Message? Basically - we do not need this message - it anoying for the participants, as there is a huge Checklis...
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Atlassian Community Events
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| 32 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |