I need help with filter settings : Request Type

[Maria D Perez]

Creating a filter however it will not let me select the request type. Shaded in gray with note " To Search by Request Type please switch to advance". Not sure why this is happening but it will not allow me to create it under advance as well. 

"Request Type" = "Add a Part to D365 Request (ITEM MASTER MANAGEMENT) (EVN)" AND "Request Type" = "Part Inquiry (ITEM MASTER MANAGEMENT) (EVN)" AND "Request Type" = "Pricing Issue (ITEM MASTER MANAGEMENT) (EVN)" ORDER BY key

Not sure what to do. I have the admin access but nothing was triggered to set this in a locked mode. 

Please help 

mdperez@everonsolutions.com

[Maria D Perez]

I think i am also there. How do I create the status within this filter. See below. 

"Request Type" IN ("Add a Part to D365 Request (ITEM MASTER MANAGEMENT) (EVN)", "Part Inquiry (ITEM MASTER MANAGEMENT) (EVN)", "Pricing Issue (ITEM MASTER MANAGEMENT) (EVN)") AND status = "In Progress" AND status = Open AND status = Pending AND status = "Waiting for customer (migrated)" ORDER BY key

Thank you for your assistance. 

[reza rouhafza]

Hey @Maria D Perez

Is "request type" a multiselect field? If you are talking about the service management default "request type" field, then I guess your JQL is wrong. 

Try "IN" instead of "=" and give us an update on the situation

"Request Type" IN ("Add a Part to D365 Request (ITEM MASTER MANAGEMENT) (EVN)", "Part Inquiry (ITEM MASTER MANAGEMENT) (EVN)", "Pricing Issue (ITEM MASTER MANAGEMENT) (EVN)") ORDER BY key

[Maria D Perez]

Did not work. Yes this is a multiselect field. See the error below. 

[reza rouhafza]

I think you missed the first quotation mark.