🎉 New! Journeys are now available in Features lab

[#1]

Hi everyone 👋

We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys!

Journeys provide a clearer way for you to visualize a work process that links multiple work items (issues) across multiple projects, all together in one place. This lets you get a view of all the work that needs to happen as part of a specific end-to-end process, and the relationships between the teams doing the work. Read more about journeys

For example, as part of an employee onboarding process you may need multiple departments to complete various tasks. These could include work items such as sending out welcome packs in HR projects, provisioning software in IT projects, down to booking orientation sessions in Facilities projects. If you do want to bring more functionality to Journeys beyond connecting work items, that’s where Automation can come in, where you can choose to add specific Automation actions to these work items, such as sending an email.

Once triggered, your team can keep track of in-flight journeys by creating queues using journey specific JQL, or they can get a snapshot view of journeys with a dedicated chart on the Summary page. This helps agents, team leads, or managers get a sense of where things are at and to help troubleshoot any blockers. Coming soon, you’ll also be able to filter down into specific journey types on any Queue, just like you can filter based on request types for quick monitoring.

All of this comes off the back of our recent early-access program (EAP) where we received valuable feedback from a mix of IT, HR, and business EAP participants, learning more about their needs and guiding our long-term vision.

From these findings, we’re pleased to let you know that in our next release we’ll be bringing you the top requested features – Assets support and conditional logic.

We’re also exploring even more ways to provide views of this work so you can better keep track of any in-flight journeys, plus search and report on specific parts of a journey. For example, you may wish to monitor all ‘Send laptop’ work items as part of onboarding journeys and see all the various stages that specific step is at - whether that’s in progress, cancelled, or complete.

While we work towards delivering these enhancements, in the meantime we want to give even more of you the opportunity to try the feature out and let us know what you think.

Keen to try it out?

From your company-managed service project, select Project settings, then Features.

1. Under Features lab, turn the toggle on next to Journeys to enable this feature.

2. If you’d like to tell us what you think, select Give feedback on the Journeys landing page where you can suggest improvements, report bugs, or leave a general comment.

This feature is only available for Premium and Enterprise customers in company-managed service projects.

[Yatish Madhav]

Thanks for the post - @Rahil Hameed 

As commented on the EAP program post and another post RE Journeys. I am, personally not a fan of this

It looks to me like it is just another fancy (unneeded) section that does the same or similar to Automation rules and it bloats the already bloated terminology Jira admins need to learn and think of for a countless business flows that may exist.

My suggestion, as a mere Jira admin in the wild, was to rather have Atlassian focus on Automation and evolve it and refresh the UI if needed and add more capabilities to it than to add a whole new section called "Journeys"

Overall, nice name, nice idea, but not so nice execution, in my option.

Thank you

Yatish