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Unable access JIRA

jayaprakasha Reddy B_evydgh

Hi Team,

One of my team members is not able to access the JIRA tool. Despite giving access many times, he is unable to access the page. Need help here. Please resolve the issue ASAP.

Thank you!

Accepted answers

Pallavi Shirodkar

Hi @jayaprakasha Reddy B

Could you please let me know what is the exact issue you are facing? Kindly attach the screenshot if possible.

Pallavi Shirodkar

Hi @jayaprakasha Reddy B

Also kindly check whether the team member has been added to the organization.

All comments

Pallavi Shirodkar

Hi @jayaprakasha Reddy B

Could you please let me know what is the exact issue you are facing? Kindly attach the screenshot if possible.

jayaprakasha Reddy B_evydgh

Screenshot from 2025-06-12 19-03-01.png

jayaprakasha Reddy B_evydgh

Please find the attached screenshot above for your reference @Pallavi Shirodkar

Hi @jayaprakasha Reddy B ,

Try the following:

1. Log into admin.atlassian.com portal

2. Open the user's account listing from Products -> Users.

3. Verify if the "Has access on site" setting is enabled.

Pallavi Shirodkar

Hi @jayaprakasha Reddy B

Also kindly check whether the team member has been added to the organization.

jayaprakasha Reddy B_evydgh

Thank you @Pallavi Shirodkar issue is resolved.

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