Community resources
Community resources
Community resources
Jira Service Management
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Jira is not loading my project page and is giving the following error message: "Hash 842L04. Trace eafcef067b474417b7b0d08f2f81411a" How can this be solved?
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We have an SLA called "Time to Resolution", it based on how long they have to close the ticket based on the created date in a custom calendar. However we have a status called "waiting on third party"...
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Hello all, Over the past few months, a few users who primarily work in the same projects/issues have reported experiencing issues with comments on the issue(s) loading. This is not happenin...
- Question
- cloud
- jira-service-management
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Good morning! I am trying to build out a sort of ITAM scheme within JSM Assets, and I had an idea for something I'd like to implement but it doesn't appear to be possible. Essentially I'd like...
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I'm attempting to add a customer (not agent) as an available stakeholder for inbound incidents but when I attempt to access to portion of Opsgenie that defines who is or isn't a stakeholder it says t...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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I have created a Schema tree and what i would l like to do is import assets from a CSV file to the objects i have created for instance Laptop. Is this possible
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We all know that we need to run some kid of on-premises job to load data into Data Manager in the cloud - which many of us find to be quite disappointing for cloud-based sources. This question is re...
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In the recent blog "Atlassian Cloud changes Mar 24 to Mar 31, 2025" there are too mentions which seem to contradict each other, but on the same note, this is something that we have been using for man...
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WishTarget: Once the first two tasks have been completed, only then should all other service requests be allowed. These are selected via checkboxes in the form. Current status: Currently, wit...
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Does anyone know if there's a way to integrate Docusign into Jira cloud? Meaning, I need a custom field that sends the digital signature box from the customer portal? Also, Is there a way to ...
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In the recent blog post "Atlassian Cloud changes Mar 24 to Mar 31, 2025" there was a mention of something coming soon: "Assets has moved to the App Switcher". The link to the article did not wo...
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Hey, We have 2 instances: 1 with a public-facing help center and 1 that is completely internal-only. We chose this approach cause we honestly did not trust in the maturity of Jira Cloud back then an...
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Hi guys, I was wondering whether anyone has been able to define freeze period windows based on a change's planned start/end date? Concretely, I would like to define month-end -X days a...
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Hello, I have a strange issue with seeing request types. I'm a site admin, all of these have been working perfectly well until a few days ago when I tried accessing them and they don't seem to work a...
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I've been asked to configure alerts to be sent to one team 9am-430pm and to another out of those hours. I cannot see how to do this in OpsGenie - is this possible?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Ciao, vorrei sapere come togliere la frase come possiamo aiutarti all'interno del mio portale di service desk? è tra la descrizione che ho scritto io, e il tipo di richiesta. è un...
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Dear Jira Community, We are currently integrating Jira with Wrike using Unito. Everything is syncing correctly, except for the attached form in our Jira requests. Since Unito does not capture attach...
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Hello, i have seen that i can have Kanban boards for single projects. But is there also a posibility, to have one kanban board for all projects base on maybe an filter or something else? kind regar...
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Hello everyone, The rule in my workflow is that when a ticket is declined, the system will automatically revert it to the “Bổ sung thông tin” status as picture show below. At that point, t...
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Hello, I would like to set up my Help Desk/Service Desk project with an automation rule that auto assigns tickets to them in order based on ticket status. For example, I have 4 Service Desk agents ...
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I'm having an issue with the new playbook function Atlassian just introduced. When I try to create playbook and add a step with an automation rule, no automation rule is detected. When I click the "+...
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We want to require time logging before closing an issue in Jira but only if time hasn't been logged already. Is there a way to do this on the closing transition screen? Right now we use the Time t...
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Eu ja tenho outros projetos que pago licença. Mas quero uma instancia nova, que estou configurando para mostrar para mais um cliente, porém não sei como eu faço esta criação. Eu criei um novo produto...
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We are migrating to JSM from OpsGenie and are nearly complete. The only outstanding question I still have is how to get a Slack alert triggered from a JSM sync. We have a sync that triggers JSM alert...
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