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Jira Service Management
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Dos casos del mismo usuario solicitando lo mismo en cada uno de ellos.
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We entered holidays for the remainder of the year and noticed after we saved the dates changed. We are using this in a 24/7 M-F format. Any advice on what's going on and how to resolve?
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OlĆ” a todos, Estou configurando uma regra de automaĆ§Ć£o no Jira e estou com dificuldades no Passo 4 da minha lĆ³gica. A regra que estou tentando construir Ć© a seguinte: Gatilho: Quando um t...
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Hi, I have created an automation that should copy comments across two linked projects, a source in Jira Service Management and a destination in Jira Software. The rule is set as global ...
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Hi everyone, I'm currently dealing with a challenge and would appreciate any advice. We provide Managed Services for multiple clients. As you know, many tasks can be automated and run in the backgr...
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Hi! We're using the Intune integration with Jira Asset Management to import all our laptop devices into a single object type: Managed Devices. Everything is configured correctly and generally w...
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With Rovo chat on my Jira board, I am not able find out the top 10 resources who has most number of jira tickets assigned.It is not able to understand my question.
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Can we use JSM's API to create support tickets from our in-app form without requiring users to login
We are planning to use Jira Service Management (JSM) as our internal ticketing system. Weāre a small team and intend to start with the free version. As a B2B SaaS company, weād like to add a āRaise ...
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I have created a service request as an example and then we have different request types for the service request, for example āGet IT helpā or āBorrow Technologyā. If I now select "Get IT" help, how c...
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Hi there, I would like to run a filter for specific time period(between two dates). For example, I want to filter out JIRAs that I've created or updated between the dates 1/1/2025 to 31/1/202...
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Recently, an automation was required to replace the default customer notification for when a public comment added. This was so that specific users were excluded. I built an automation that was trigge...
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I have an existing Jira project configured with compass and syncing components. I have access to these components over several projects. However in JSM I do not see these same components, is there a ...
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Hi everyone, Iām facing an issue with an automation rule in Jira Service Management thatās supposed to trigger when the issue status changes specifically from "Waiting for Customer" to "In Progres...
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when pasting an output into a jira ticket it keeps getting duplicated, but not all the times, most of them tho. it is so annoying!!! also sometimes it keeps the format, but most of the times it mes...
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Can Jira Service Management integrate with BambooHR? If so, to what extent can they integrate? And how can I set it up or where should I start?
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Hi, I would like to implement the following scenario: based on the task in project1 I create a copy of the task in project2 - done I am creating an association of type: cause - caused by ...
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It seems I cannot set System Fields to show when empty? "Where's my field?" tells me the info below, I know it's got to have a value to display, but when I go to the screen config it tells me the vis...
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Hi, I've been trying to create an automation that would allow me to transition a task status from Blocked to Open when I removed the links blocking said task - but so far all my attempt fail...
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I have a team managed service project and I need to remove the option to create a request that is type Email Request and I am not able to. I was able to disable it but it still appears in the create ...
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Dear Team, Is there any possibilities to filter request participants results by organisation while creating or modifying a service management ticket. The idea is to avoid misclick or choosing wrong ...
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I am trying to create a simple automation to send an email when a new work item is created. That said, I am trying to add details from a FORM that is part of the request type within the ...
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This is driving me crazy and I'm so close. Object Schema = Employee Object Type: Department/Cost Center In my Object type Department/Cost Center I have the following fields Key Business N...
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While making the Comments field mandatory, there are 2 options - 'Reply to customer' and 'Internal Note'. How to make only the first one mandatory? Because our use case requires all JSM users to see ...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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When i want to reply to a customer I put a comment in the ticket but since monday 30 juni I have notice dat my comment For example ticket [SD-78056] Woonruimtebemiddeling (WRB) - Autorisaties...
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |