Community resources
Community resources
Community resources
Jira Service Management
-
In JSM, can the same organization and members be synchronized to all service projects?
-
Hello, why cant I sort by custom field "CODIGO DE PRODUCTO" in the queues? thanks
-
Tickets: How to have a transverse field to identify a customer in all the projects, even internal pr
We want to filter users or questions from multiple dimensions。 Tickets: How to have a transverse field to identify a customer in all the projects, even internal projects (Organization, Company, Othe...
-
When disabling this red circle below, it will include the other field to prevent change. How can i prevent our agent to edit the field urgency only.
-
Colleagues, good afternoon! Server Jira successfully updated to version 8.17.0 Failed Application Links: 2 how to add servers using self-signed certificates?
-
Hello, I have a question about Tempo in combination with a SLA. We want to use different SLA's for every (big) customer we have. Some customers want to have 40 hours SLA time in a year, some wa...
-
Hi there, Could you please advise, why the option for choosing destination project disappeared when trying to move a ticket to another project? Thanks in advance
-
I'm wanting clarification on the trigger "SLA threshold breached" I have 250 tickets that have breached their SLA, however on enabling this trigger to run my automation, it did not run against ...
-
Good news for those that have been eagerly awaiting this release! The REST API for the integrated version of Insight for Jira Service Management Cloud is now available. This API can be used to ge...
- Article
- cmdb
- insight
- jira-service-management
-
Hi, How can I edit my mail assignee notifications from Jira? Thanks
-
I have created a Group [Team Assistant Group] and added users to that group. I have then created a Project Role [Team Assistants] and added the group as a default member for that project role. The p...
-
Hi Atlassian Community So we have set up Jira software, JSM and confluence for our ICT team and I can't speak highly enough of it. It has been amazing. the next step is Assets... We have been using...
-
Hi, I am trying to create a Automations in Insights to email or create a ticket whenever a Attribute is a certain value. I cant seem to get it to trigger unless I set it as somethin...
-
Hi, we've using JSM for quite sometime and noticed that some tickets were getting auto-transitioned by the admin from "Waiting for Support to "Waiting for Customer" which was never done by the said s...
-
What is the best practice to use in SLA, Priority or Urgency? if Priority, how can i remove the other drop down menu below as we only need High, Medium, Normal & Low selection?
-
I want to periodically update Insight objects from a CSV and the only option is to remove and recreate the objects that have changed as "missing objects". Is there any way to update only the at...
-
I would like to send management several reports weekly/monthly Is there a way to created automate a process that runs a report and sends the result to a list of email addresses? Thanks-0
-
Hello, We have CSAT turned on, but we were wondering if we could customize it to only show 2 options, good and bad. Is this possible? Thank you, Andrea Aznar
-
In JIRA Service Desk - whenever I create a new ticket, a duplicate is also created and both are with fixed Summary Please suggest, what might be creating issue
-
Hi Jira world! My team and I are using both Jira Service Management for internal company requests (ex: Can you create a report?) and Jira Software for internal projects. Is there an...
-
Hi, I have installed this plugin and the configuration for Servicenow and Jira and are correct. I do a test connection and result is ok, then save the configuration but when I want to do a field mapp...
-
I need to create groups with the clients of each of the active projects, to send emails to all clients of a given project.
-
I've found a defect in JSM where I cannot add a customer with a completely valid email address - Jira baulks at <name>@<domain>.org.uk Having just gone through the process of adding all ...
-
Hi, I have a service request that was opened through email and I would like to create a task from that service request on a JIRA software project but I would like to leave the service request open t...
-
interesting. thanks.
- Question
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday |