Possible to use ProForma to allow anonymous users to create support ticket?

[Evan Ebert]

I am attempting to use a ProForma form to help create tickets in our Jira Service instance — and while I was able to enable the form to create a ticket upon being filled out, I see that users MUST be logged into Jira in order to do so.

Our end use case is to allow anonymous users (via a webpage) to fill out the form and have it create a service request in Jira.

From what I can tell, I don't see any indication that this is possible.

Does anybody know if this is doable? And could you point me in the right direction?

Thanks!

[Peter Preston · Accepted solution]

Welcome to the Community @Evan Ebert 👋

You've got it right. At the moment, ProForma forms can't be used to allow anonymous users to create tickets. Users must be logged in to Jira to use Issue Forms. 

[Evan Ebert]

Thanks for your help @Peter Preston ! Much appreciated.

That makes sense. I'll seek out an alternative solution for the time being. Perhaps in the future it will be possible to accomplish.

[Pecze Máté]

@Evan Ebert , have you managed to find an alternative solution? If yes, what is that? Thanks