Create individual support accounts for our customers (reporters)

[Deleted user]

Hi there.

I have a project of setting up a ticketing system which will help us sort the corresponding incoming queries. I would like to set in place a system that would allow our clients to access their own portal and see *only* their own tickets that they have send.

We already have customers that are currently assisted via email therefore we would like to import them into Jira and allow them to review future tickets on their accounts which will be accessible via their email and password. Future clients will be imported in the same way.

Alternatively, would it be possible to set such a system that would create a new "support account" for all customers who submit a ticket through the support portal that is already set in place?

Thank you in advance!

[Robert Wen_Cprime_ · Accepted solution]

Instructions for doing the setup of a customer portal account are here: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/