Community resources
Community resources
Community resources
Jira Service Management
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I would like to know if you can change JIRA Service Desk. Our users wants to change columns in the screen? They want to change how to to filter on the issues? How to sort? Is that possible?&nb...
- Question
- jira-service-desk
- jira-service-management
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Hi, On the customer request created template, we have added ${recipient.name} which should take the user's name. But for the new users, their email address shows up. How do we change/ update t...
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I have a problem with dates when import issues with csv import tool. Unable to parse created date: 09/07/21 9:21 AM Unable to parse created date: 08/07/21 9:15 AM Unable to parse created date: 07/...
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I recently imported a SD project into my existing Jira environment that already has another SD project. I have discovered that making changes to the customer notification messages in the imported SD ...
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I integrated Opsgenie with JSM, using ITSM project in JSM, the alerts are received in the project queue from Opsgenie, however, in the integration I setup the alert type to incident but still n...
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We have our email channel which creates a new Service Ticket anytime someone send an email to our assigned address. Some of our "customers" simply keep sending emails, rather than replying on the tic...
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We are looking to query issues that have NOT been updated in the past 24 hours, excluding the weekends. We've been trying several combinations of startOfWeek() and endOfWeek() without much luck and w...
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Best way to use/configure JSM projects for both external user & internal only users on same instance
We are running Jira Cloud with both Jira software and Jira Management licenses Currently we have several internal use only service management projects, which have browse permissions of Service...
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One of my users (VP of Tech in our company) is having problems access Service Management. I have added him as a trusted user in User Management. In Service Management on the project he has the Servic...
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I've tried changing the automation a few ways. This seems like a pretty straight forward thing but I'm getting errors in the audit log.
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A customer was attempting to raise an issue, and got this error message in the customer portal. She attempted to raise the issue twice and got this message both times. JIRA Cloud Service Management. ...
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How many Jira service management instances can be connected to one Salesforce instance simultaneously (at the same time) ?
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I would like to remove my tickets in pending and waiting for customer from the SLA % reporting. What is the easiest way to do that?
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How do I ensure the below is cleaned up in the body of the email when assigned? Best, *{color:#1F4E79} *Lindsay | Director of Sales & Marketing*{color}* *{color:#1F4E79} **...
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Olá, Alguns colaboradores não conseguem acessar nossos projetos do Jira pelo Jira Mobile, mesmo possuindo permissões (aparentemente) iguais ao dos colaboradores que utilizam o app Mobile normalmente...
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How to get message on my mobile phone when a someone raised a ticket on helpdesk?
- Question
- jira-service-desk
- opsgenie
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For Readonly Insight Custom Field, "Filter Assign Scope (IQL)" only takes affect for newly created/updated issues as the filter only gets triggered upon a IssueCreated or IssueUpdated events. As a ...
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Hi, There are at least two users that we know of who are not receiving notification emails from Jira for any events, that all other users do receive. They are able to raise tickets by ema...
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Hi all! we use the JIRA Service Desk and have always received our customer support inquiries at our support email address, which is also linked to JIRA, i.e. all inquiries are also visible in our JIR...
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Hi We have a situation where we have everyone within our organization created as customers when they send an e-mail to our IT support team and a ticket is created within Jira automatically. We howe...
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Hi, I'm pretty new to Jira/Confluence. Among many other ticket types, we use jira to track software requests and approvals. Right now, I am trying to create a confluence page which shows a summary o...
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I'm using the Jira Service Management and set up two projects under my account. I have also invited customers to the projects, however i am not able to segregate the customer access for different pro...
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We're looking for seamless integration of the support widget for Jira service desk in the mobile app. The app is being written in react native and I wonder if the support widget can be customized and...
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We are a Digital Marketing Agency and we use Jira to manage our marketing campaigns for our client retainers. Some of the work requested by our clients is ad-hoc. Currently these requests ar...
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I am setting up my Jira board for a project for the first time. How do I add the option Backlog to the board. I see the other fields in my left navigation panel such as issues. I do not have a backlo...
469 views 5 0 Deleted user July 12, 2021
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Atlassian Community Events
| User | Count |
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| 18 | |
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| Subject | Author | Posted |
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| 24m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |