Community resources
Community resources
Community resources
Jira Service Management
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Hi, I would like Service Desk to email all of the agents when a ticket is closed. How would I set this up? I am super new to Service Desk, and I have most of the notifications setup the way I want t...
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We have an internal IT ticket system and we contract out our IT Help Desk. Currently, I create a ticket in our system and then re-create a ticket in my vendor's (IT help desk) ticket system - d...
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We have JSM Cloud, in the final stages of UAT testing prior to migration. One issue is that we are trying to make use of our own domain to send project specific notifications. We have setup the SPF a...
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I have two Service Desks: One is labeled UPL - US and the other is UPL - CA. When I run an Advanced Reporting for that board they are able to see tickets from both boards. What can ...
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Is it possible to give my customers access to JSM without having to create a JIRA account for them? If the JIRA account is a must how does it impact my billing user count?
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We are using JSM internally as a test phase. One of the things I noticed that our customers (in this colleagues) are not able to utilize the "@" function to address someone in particular. When a team...
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I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and When an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
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I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and when an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
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I believe so, but need confirmation. Appears migration is not applicable if using the "IT service management" project template. I've found these 3 links (all have minor instruction diffe...
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Is there a way to keep an agent's license in Jira Service Desk but take away their ability as being able to be assigned to cases?
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Looking for a widget that shows the progression of tickets in a line graph as it goes through the work flow. The burn down chart only shows when tickets are added, removed, or closed so it does not g...
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We have a shift change to an outsourced team at 18:00 and a change back at 08:00 the following morning. I want to run an issue created report between those times for each day on a monthly basis. Doe...
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User (sudhir.surendran@usda.gov) is unable generate password after Administrator adds him as a user. What should the customer see once I add them as a user? Thanks.
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Hello, we would like all users in our Azure AD to become portal users in multiple Service Management projects automatically. 1. Do we need Atlassian Access for that? 2. How can you control w...
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I have imported a project and users to a new site. The status for all users is either invited or active. What must I do to get the status set to Has Site Access?
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Hi Team, How we can configure same SLA for Parent as well as Child ticket. We have two diff projects one is in service management and another one is in software. To create a child ticket out of par...
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Olá caros, já me adianto e lhes agradeço pela atenção. Vamos direto ao ponto, precisava definir data limite para que um Ticket seja encerrado em um Modelo Ágil (Kanban) de acordo com minhas SLA's cr...
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In project's customers page I've added some test account with "add costumer" button. These test customers can enter the portal to open tickets but I want to delete or disable this feature for some o...
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My support users are quite anxious to know when new tickets arrive in the Unassigned queue, but they don't want to keep clicking on the queue in the list. From what I can tell, it seems that auto ref...
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I've really struggled getting anywhere trialling the Jira products or even getting any support that helps me quickly test things out and I think a large part of the issue is the fact that when I crea...
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I am working on multiple projects in Jira Service Management and whenever I create a service in one project, it gets visible in all the projects and similarly whenever I create a team in Opsgenie and...
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Hello, I want to remove one of group available in Request Type. How can I do it?
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Hi all, we have experienced that an Insight Object Type Developer gets an error message "The JIRA server was contacted but has returned an error response [..]" when creating/editing an object with s...
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Whenever an issue is created and not assigned to any agent, it gets assigned to one standard person, even if not relevant for that person. Some settings may have been set incorrectly, I can't seem t...
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We have a project in Jira Service Management and 2 workflows in it. Now the board in which you can already see how the tickets stand no longer works. Is it possible to create a board per workflow.
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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