Community resources
Community resources
Community resources
Jira Service Management
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Dear readers, some of our agents are suddenly in the inactive status. How I can reactive them profiles?
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We have a Service Desk Project that we would like to add the same participants to for every ticket. These users have portal access, but are not Jira agents. Is there a way to automatically set up par...
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Hi there, While I can add actions when I create an incident manually. It seems that I cannot configure the incident rules to add an action that must be added to the incident created automatically. ...
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We have a requirement wherein we need to split the summary from the alert and parse the data into custom fields. The email subject would be 10.0.0.0-Location-Device-Name so I need to parse these 4 p...
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Hola, soy agente de un proyecto, y cuando meto incidencias a mis compañeros, y estos las completan. No me llega ningún correo para valorarles. ¿sabéis porqué puede ocurrir...
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Hello, I have a weird behavior from Opsgenie Android application on my smartphone since few month now, where notification sound suddenly stop after few seconds. My setup is as follo...
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Hello, when a new ticket is created, the author receives an email. If the ticket is closed as well. However, if I write a comment (share with customers) then unfortunately this does not happen, in ...
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How do I clearly display the amount of Jira Service Management licenses (those that would incur cost)
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In the knowledge base report 'Article usage' we do not get the detailed list of articles viewed or liked (thumbs-up). We have JSM version 4.13.2 in production and a test site with version 4.17.0, an...
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Dear all, When Integrating Dynatrace in Opsgenie, we have used the Dynatrace Webhook integration. By doing so we have alerts coming in opsgenie nicely but most of placeholder fields gets empty . We...
- Question
- opsgenie
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Is it possible to change the informer manually or add a new informer when answering the customer's request?
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Hi there, just want to know how i can setup same Details Field and display it in Portal, as below in red circle, cheers David
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Hi all, We are going to use Jira Portal to raise tickets. plz see below for the current page layout question: how end users cc or share the tickets with others, in case they need someone to approv...
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By going in project settings, I am not able to delete Request Types. I want to get rid of "Service Request","Incidents" and "Problems", and only want to keep "Change" for this project.
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We have different JSM service projects set up for agents in each region. I'm trying to design an effective dashboard for each project to provide insight into the types of requests being raised, break...
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Hi , I am trying to customize incident workflow and I am getting below error You dont have permission to export the workflow. Contact your site admin to export the workflow for you. Why is...
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Hi, I've been inviting some customers to join the portal by adding them to the project. But I also need a link or URL where I can copy and share with them via messaging like Slack, my own emails to t...
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We were looking at the audit logs for Jira Service Management and noticed several messages with user Anonymous that said, "Attempted automatic update of app Jira Cloud for Slack." We don't recall tr...
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Hello! We are testing out Jira Service Management Premium / Insight with the specific goal to manage software licenses. What I would like to do is create a rule that, based on the e...
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Unable to login from desktop but can login via phone. growthlogic.atlassian.netWe couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer h...
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- cloud
- jira-service-desk
- jira-work-management
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Estado de licencia La asistencia y las actualizaciones de JIRA para esta instancia finalizaron el 19/feb/21. Las actualizaciones de JIRA creadas después del 19/feb/21 no son válidas p...
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When you open a ticket with Atlassian, one of the fields they provide on the form is "Impact" which contains a drop down with items which have a name and a description. i.e. Level 1 - Production app...
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Hello, In my Customer Portal, I have listed Priority as a required field in the form. (See attached: Form Priority). The priority level does not match up to issue created in JSM. For ex...
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I am running the below JQL but for some reason there are 10 issues that are not pulled. I have checked the issues and they all fall in the criteria of the JQL. The only trend that I see in them is th...
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...omain matching one of your admins. These access requests need to be approved by a site admin. Emails from public domains, like gmail.com are excluded. Anyone can join Jira Service Management with an i...
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