Agregar una cuenta de correo electrónico de la empresa

[Brandon Rosadio]

Hola, en mi caso sucede lo siguiente:

Pero si tenemos varios tipos de solicitudes que cumplen con lo mencionado

Saludos

[Angélica Luz]

Hello @Brandon Rosadio,

Thank you for reaching out to Atlassian Community!

When selecting the Request type of the email channel, it’s important that only the Summary and Description fields are set as required and any other field must be optional. This is because, on the email, the sender can only add the Subject and Body of the email, so it’s not possible to require any more than that.

Please, go to the Project settings > Request types > Select a request type > Request form and confirm if only the Summary and Description fields are set as required:

 

• Choose a request type for email requests

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica