Community resources
Community resources
Jira Service Management
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Fairly simple, is it possible to re-order your Starred queues in the new Navigation UI. I can't seem to drag and drop, and there isn't an option within Queue settings.
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Is there a way to limit an issue type in a JSM project so it can only be created via the portal? Occasionally we have users who are also agents creating issues from the "back end" of the project, wh...
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The feature to import holidays using ics into SLA calendars is so slick, but what about Change calendars? I want to be able to put a freeze window for all holidays in each of our loc...
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I can change the order that my Status appears in the dropdown using the opsbar-sequence property on the status transition. The status Dropdown reflect the order I defined with opsbar-sequence BUT...
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When utilizing the Native Asset reporting tool, I am interested in understanding how to apply multiple filters in the Attribute Value. Is this functionality av...
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Hello, I would like to know what timezone the entries in the Timeline of the manually created incidents refer to. I assume that the incident timeline is set to the timezone configured in the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, I need to get a list of 10 randomly selected cases from a JQL result. Then, create a new ticket which would include a list of them and link this ticket to each of the 10 previously sele...
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Is there a roadmap for visual changes to the issue list view in Jira Service Management? I would like the issue list view in Jira Service Management to resemble the one in Jira Software. Is that poss...
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i want to automate a workflow. that when the incident is created it should check a value from a checkbox. and if one of 2 is checked it should go to "waiting for approval" otherwise it should go to "...
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Hi All, I need to execute the below query AQL for the object type = "Intune Devices" It seems the LIKE condition is not working properly, It returns all the data that "objectType" =&nbs...
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Hello, Our customers creating us support ticket over the Service management project we created for them. We try to solve the problems and in case of need support from our R&D we're creati...
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A previous colleague who had left the company might have been the JIRA administrator. I want to get the administrator rights to change settings. How can I change this? As nobody in our team has any a...
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Hello! I have built two rules to determine the device age for assets. One rule is triggered when a device is created and the other rule is created when a device is updated. Now there are some assets...
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J'ai une authentification à deux facteurs (2FA). Que dois-je faire lors d'un changement d'équipement
Bonjour, Pour accéder au produit ATLASSIEN, j'utilise l'authentification à deux facteurs (2FA) via mon smartphone actuel (MICROSOFT AUTHENTIFICATOR) et j'aimerais le changer prochainement ! ...
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Dear Community! I am here to get some ideas, or best practises on how to handle our Onboarding process in our company. Currently, we have a Service Desk project, with a customer portal th...
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Hello Atlassian Support Team, Our teams use Jira Service Management (JSM) for support, and I frequently have internal stakeholders who need to view ongoing tickets. Due to the number of automations ...
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Hi, Short version: I would like to create a rule that prevents the same person that has created an issue (requests that requires an approval) from being able to perform the approval themselves...
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Using Asset Management, I need to store my team members' certifications, including details of the certifications they have completed. Additionally, I want to set up an automated email...
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...o because it says I have active subscription, which is not true, as you can see in the screenshot. When I click on "Manage" to try and remove the product, it directs me to add my billing i...
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Hello. We have Jira Service Management Data Center. Is there a way with Scriptrunner get user properties from custom user picker field and put to custom text field in customer portal?
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Hi, Is there any add-on that can track the number of hours a user has spent on an SLA? For example, if I have a ticket with an SLA of 20 hours, assigned to three users: User A works for 10 hours ...
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I am trying to perform SSO authentication without Atlassian Guard. Is it possible? If so, I would like to know the basis for this.
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Hi Folks In a BI tool I am struggling to calculate my mean time to resolution as I am unable to find the relevant fields/measures to do so. If it was simply created time and resolved time it w...
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I received a request from my leadership to make the object graph show accurate information and I'm not sure that it's possible to do what I'm being asked. Using the IT Asset Management template as a...
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I am trying to setup an automation that uses a custom field to pull from an asset schema. This works for most of the assets but we get the error shown in the picture for some of them. There appears t...
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| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT |