Community resources
Community resources
Community resources
Jira Service Management
-
Hi folks... I am wondering if Jira's KB capabilities extend to indexing tickets so that tickets can be searchable within the KB. Was think of having two KB, one internal for agents and another publi...
-
In JSM we can base our approval steps on a user-picker field or a group-picker field If I select a group-picker and the request gets transitioned to the approval status, everyone in this g...
-
Hello, I have a standard Form for a ticket in JSM Data Center. In this form the title of the field "Affected User" ist displayed but there is no Field shown after the title, but only a separation lin...
-
I have created a new JSM project to use for Incident Management only. The problem I have is the list of 'services' that are visible for this new project are ones for our Helpdesk. I don't want these ...
-
Hi, the team can't log in into their accounts. URL jira@imperfectparent.atlassian.net By login it redirects you some time, and then nothing. Please advise.
-
Hi everyone, Currently, i'm doing project auto labeling. My idea is taking word in Description Example: Product: B2B Product -> Label: B2B_Product My automation: Trigger: Issue Created Check ...
-
"Pending Cancellation" after unsubscribing Git Integration for Jira – Will it be canceled automatica
Hello, I accidentally subscribed to the Git Integration for Jira (Azure DevOps, GitHub, GitLab) plugin and have already initiated the cancellation process. Currently, the status shows "Pendin...
-
Hi, I think something has changed and maybe I missed the information. My automation rule basically sends an email and also a Teams notification to a specified channel, any time a new issue is cr...
-
Hi. I have 3 different projects, each with it's own set of "reporters/organizations". When we pick up cases via phone, we log them in to Jira manually. Let's say we have Projects A (with associated ...
-
Hi all, I have set up a new JSM Help Center. The portal is accessible to all (public) without needing to log-in. However strangely enough internal company members do not have access to it. I have ...
-
Hello, I have activated time tracking after almost every transition in my screen mask. So when I change the status, a screen opens and you are supposed to enter the time you have used there. However...
-
Hello community, Tried and search for the below question but for some reason i am lost and looking for someone to point me in the right direction. We are starting to use jira service management but...
-
...loneIssue.FIELD_SELECTED_FIELDS) : null, // clone all the fields (CloneIssue.SKIP_EPIC_LINKS) : "true", &n...
-
Is there a way to add the customer name/company name when created a support ticket. Pretty much I want to have the name of the company who is having the issue. I currently don't se...
-
Issue I have written table within my Send email component.. My Table renders absolutely fine. Now, I am trying to add Incremented Serial numbers to each row of my table. But I am not able to do that...
-
Issue I have written table within my Send email component.. My Table renders absolutely fine. Now, I am trying to add Incremented Serial numbers to each row of my table. But I am not able to do that...
-
Hi , I have created automation flow like- 1. Manually trigger from alert 2. Fill values in input form 3. Lookup table contains key-values for team name & team owner . 4. log pr...
-
Hello, is there a option to manage Portal Users. So see which useres are registrated for which project and which user can see which project? kind regards
-
Hello everyone, I have an app with a request form, when my users send a request, JSM is creating the request with my app as the "Reporter". I need the reporter to be the email of the user which is ...
-
This question concerns JSM Data Center (not Cloud). I am looking for a feature for Asset Object Attributes equivalent to Scripted Fields feature for issues. Ideally, as with scripted fields,...
-
We have a user who has optimal call reception settings on their mobile phone, but the call doesn't arrive when an alert is generated. It looks fine in the logs, but it doesn't arrive on the phone. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hey there, we migrated in October and March 1 lost access to Opsgenie. The team had been primarily working out of Opsgenie because there is no Ops interface in Jira. Its so siloed down to the teams t...
-
Hello, I am trying to figure out the most logical way to create a recruitment process in our JSM project. The process starts with a manager submitting a service request for a job requisition...
-
At my company we can't add external Marketplace apps. But in JSM I saw there is already a Report feature. Is it possibel to add a metric how long a issue was in a given status and have that reflected...
-
Hi all, We have enabled customers to also create their own accounts in our JSM Project. Now when an Agent creates a ticket for a customer using jira UI within the JSM project, a create screen shows...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 11 | |
| 9 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 16m ago | ||
| 7 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |