Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am editing a completed form within JSM under one of our projects. There is one question that has a YES / NO radio button attached to it. I would like to set this up so within the form, if...
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I have a field that will have a number of findings and need sub-task tickets based on that number.
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With the split in business Division, we're trying to find a way to create / duplicate the same site we currently have with Different URL
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Hi there! I was wondering if there is a way to do a "bulk change" to a bunch of tickets, some are in "Waiting for Customer" and some are "Pending", and I'd like to just send a reply to all of t...
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Hi, My Customer, already Admin in another company, created a new Organisation with Atlassian Guard as product. He used his desired URL. He gave me access as an Org admin. When I try to add...
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Hello Brand new to Jira Service Management, I've created a form that I would like to have our HR department users start filling out with legal employee information and then send to the manager to co...
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This has been asked before, but I can't find anything more recent than 2023, so hopefully somebody has come with a solution since then. Every time our users re-authenticate their Assets columns get...
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I went to account settings and saw that my time zone was not set and when trying to make that change I was shown a message that my account is managed by someone else, that I was not allowed to make c...
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Hi all, Do you know if it is possible to change the print template in jira cloud? That print menu when we press the 3 dots (top right corner) and then "print" The objective is, for example, to add...
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Hi All, I am trying to put together an AQL query filter that will only display certain location objects in a context for a custom field called Locations. For the sake of this exercise, We have a Loca...
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We have recently downgraded our OpsGenie account and I need to be able to select the 5 users that are available under the Free plan. Does anyone know how I can suspend a user to be able to unsuspend ...
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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We want to use a EMail-Channel by using an IMAP-Mail; I know the user and password, but I can't create the Email-Channel because I get the following errormessage: "AUTHENTICATE failure, cannot conver...
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Hi everyone, I searched for a while but can't find a real answer... so , i come after some opinions / Ideas from this wonderfull community. So far we got 2 JSM project running (one ...
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I have been on call for the previous week and not even once did OpsGenie accept options selected via numbers when the voice prompts that I select numbers to Accept alert(3), end call (0) etc. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Bonjour J'utilise Jira service management pour le support technique de mon entreprise Au support technique nous utilisons beaucoup Atlassian Intelligence pour nous aider en utilisant - le module d...
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The article on the topic suggestion function states the following: Is the “latest 200 requests” synonymous with the “number of inquiries”? If so, if there are about 200 inquiries per day, which has ...
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I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them...
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Hi I’m trying to extract detailed data on open and unresolved tickets over five weekdays (Monday to Friday). Currently, when I select a single day, the system displays and exports the full details—s...
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I am just using it in my first implementation, and I have a very basic question, I cannot identify the section where I can modify the Title of the client portal, I need where it says "Dnks Support", ...
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I have a request type where they select a Project from a custom Asset Field. It pulls over multiple fields including a Project Issue Key. In automation run on create, I want to link...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
- Question
- jira-service-management
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I'm trying to use the CHANGED property to find tickets that have been transferred from 1 queue to another, and I'm receiving this error. Ima using this jql : project = "RP" AND created >...
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Hi, I have created a JSM cloud automation that clones and links a new JSM ticket to a Jira ticket. In the Create work item section, I have updated each of the 'Choose fields.....' with smart ...
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Hi, I currently import our Google Workspace data as a csv file manually into Jira Assets. I would like to automate this process, but both manual import and data manager adapter methods expect a stati...
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