Incomplete Issue Change Notifications in JSM or Jira Software Cloud

[Markus Kleinschmidt]

Hi everyone 👋,

I’m currently experiencing a strange issue with email notifications in Jira Software Cloud, and I’m wondering if anyone else has encountered something similar or has any ideas.

The problem:

When issues are updated, the notification emails no longer include all the details of the changes. In most cases, I only receive:

• a status change, or

• an assignee update.

What’s missing are things like:

• changes to other fields (e.g. labels, priority, custom fields)

• description edits, comments, and similar updates

The behaviour is inconsistent – sometimes the full list of changes appears, but often it doesn’t. This started happening a few weeks ago. Prior to that, notifications always included a full summary of what had changed.

What I’ve already checked:

• The notification scheme is correctly configured and has not been changed.

• No recent changes were made to workflows, project types or automation rules that might influence notifications.

My questions to the community:

• Has anyone else experienced similar issues in Jira Cloud?

• Could this be related to recent changes in Jira’s email formatting or notification system?

• Is there a known change in how Jira renders and filters updates in notifications?

I’d really appreciate any insight or suggestions you might have.

Best regards,
Markus

[Ozric Calder]

Hey Markus, I’ve noticed the same thing recently some updates just don’t show in the emails. Definitely feels like a recent change on Jira’s end.