Community resources
Community resources
Community resources
Jira Service Management
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Hi, When an incident is raised in Jira Service Management, it triggers two alerts in Opsgenie. One appears to be alert for the incident, the other one an alert, that appears to be a dublet. I'd like...
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- opsgenie
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Hi All, I have a PDF document that I want to display on a specific project service platform for customers to view. As far as I know, only text files can be added. How can I set this ...
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Hi Team, I hope everyone is having a great week! I’m wondering if there’s a way to change the display name for users in the system. The system seems to automatically pick a random...
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In Jira Service Management (Team-managed software), I want to re-assign a pre-defined approver using automation. The workflow for the issue is as follows: The approver in the workflow is ...
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Can we have a survey attached to the Portal, but not associated with a specific ticket? Or asked another way, is there a way to survey active customers -- NOT tied to a specific ticket?...
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Hello, I am having trouble changing the Issue type of the email request type. Below I am sharing a screenshot of the issue type support associated to the email request - how can I associate the em...
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Hello everyone, I am trying to set an automation when a release date value is selected for a release, it automatically send a message to a slack channel with the release date Below is how I...
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We use Jira Service Management Cloud for our Client Support team and we have a Support Portal for our clients to create tickets for us. The portal does not allow anonymous ticket submission. O...
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I'm tying to get a list of options for a customfield on my jira cloud account (im not a global admin on jira. just the project im trying to query) no sure what endpoint i should be calling. I...
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Hello Everyone, We have setup Atlassian assist (halp) in our sandbox and set it to a response channel. It works great currently. My question is, We only want the Bot to respond to "@" mentio...
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Hi we have been asked if the below is possible? We have our primary Jira cloud project called "SD project" which is used company wide. Its a company managed project and is a Jira Servi...
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Hi everyone, We’ve been using the Power BI Connector for Jira for the past couple of months, and it has generally worked well. However, I’m currently trying to create a report using only dat...
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Hello, I have created an automation that sends an email when a certain criteria is met. This portion of the automation is working what I am having an issue with is the customer field data and how it...
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Hi , I am looking for a way to change a date format to “dd/mm/yyyy. Is it possible?
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Hello, In Opsgenie we are able to access a "user view" for other user's Notification Settings, etc. It's accessed via these URLs: tenant.app.opsgenie.com/settings/user...
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Hi, I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentatio...
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There's a help page that vaguely talks about some sounds Atlassian has licensed(?) for the iOS Jira Cloud app. Doesn't say how to select them, or how to do it on Android. I haven't found ...
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Olá, bom dia! Gostaria de saber como exportar o catálogo considerando que ele foi menos utilizado em um determinado período. Att
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Hi, Whenever we call a GET status API, does the sequence of call IDs changes in response everytime we hit? Because, Im trying to load these fetched information in a table and I'm getting duplicate ...
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Error: Jira Service Management - Cloud- It looks like our database is taking a little linger than usual to sync up. Wait a few momente then try again.
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Hi everyone, We're trying to set up Jira Cloud for Sheets for an internal team who use a JSM project. We have the add-on available and I've tested writing a query which includes the request t...
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I need to execute a groovy script which is created in the script runner in JSM when user click on a button Scenario I need to execute the below groovy script when user click on the "subscribe" ...
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Hi all, I have looked at some previous posts but the majority were a few years old and wanted to see if there were any new updates or work arounds to help, I thought it would be rather simple but I w...
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I need to design a form, that requires 3 Asset selection fields, all from the same Object Schema. I only the data in the form, so didn't want to create a custom field for each one. However, when ad...
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Hi I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Docum...
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