Community resources
Community resources
Community resources
Jira Service Management
-
I have upgraded Jira Service Desk/Jira Service Management from v.3.12.0 to v.4.13.7 and completed re-indexing in a sandbox environment. Everything looks fine except the 'Users and Roles' section unde...
-
Users trying to enter a ticket on our instance are getting the following. I don't remember ever seeing an option to enable a captcha in the request type. Could someone please assist in this matt...
-
Our Field Service Team just started using Jira Service Management and we would like to be able to assign sub-tasks, if needed, to the other teams within our organization that are using Jira Software....
-
Hi all I have gone through this https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/ for an SFDC integration. For the point stating "When the case's st...
- Question
- integration
- opsgenie
- salesforce
-
Hi, I have set up an Azure Integration so that All Monitor Alerts are sent to OpsGenie. How do I change the Alert Message based on the alert? Currently, all azure alerts say the followi...
-
How can I remove a user access without loosing tickets and deactivate their licence accounts to reduce licence costs
-
Hello everybody, My query is if you can customize the URL of the customer, for example, that instead of "https://<site-name>.atlassian.net/servicedesk/customer/portal/1" appears "https://<s...
-
Hi Team, Could you please share the script details and where i should write the code in order to map issue fields with other ITSM (Servicenow) . using REST API. Fields are Sta...
-
I need to raise a Sev 1 incident for JIRA Service Management in my organisation. Can you help urgently, hundreds of people are unable to work.
-
Hi Atlassian team, we're evaluating the Jira Service Management since last week and we're already using Atlassian products since several years. Today we've tried to setup a workflow with approval w...
-
I'm trying an automation that automatically closes issues if it's in a certain state (open) and hasn't been updated for a certain number of days (14d). When I run the automation, I get an er...
-
I chose the free trial plan but still it's showing me standard plan and a warning with expiration time need to change this back to basic free jira plan
-
Since few days, I can't access to my customer access parameters in my service desk project. And the customer portal is on error with a 403 Forbidden. Someone can help me ?
-
Am I right in thinking that this can only be done once you are on a paid version. Same as setting permissions / restrictions. Thanks
397 views 7 0 Deleted user July 8, 2021 -
Hi, I am using Jira Service Desk 4.13.3 and I am experiencing some weird results and would appreciate some assistance. The following two endpoints do not yield the same results based on per...
-
Dear all, we are evaluating the integration with opsgenie and dynatrace. So far all is working ok but we have a question based on the Dynatrace Webhook v2 integration. Does that integration is bid...
-
Hi I am not suggesting the answer but I am posting my problem in service desk project. I see wrong reporter after I created a request to our service team. Here is the background information. I crea...
-
Hi, after we closed the submit ticket, all of the history have been disappeared, may I know where can we look back the history of all closed ticket? (after click done, all ticket cannot be found)
-
I'm trying to add any new field to our resolution transition screens that are already associated with our existing workflows in place. I was using all the default workflow and screens before and thi...
-
I am working on an automation for a Jira Service Desk project called ISSM that we are using for Vendor compliance management via "Service Request" tickets. At the beginning of every month, I would li...
-
Hi, I'm setting up multiple teams in Opsgenie (DevTeam1, DevTeam2, ...). Within a single team, they might have different slack integration to be able to send specific alerts to different Slack chann...
1,024 views 2 0 Deleted user July 7, 2021- Question
- opsgenie
-
What are the official Jira Service Desk for the following below: Change Incident Problem Service Request Thank you! Sabrina
-
Hello , We have added the attachment through the jira normal view(without customer portal) and the attachment is not visible in customer poral. When i added the attachment through t...
-
Hello, My company uses Testrail for Jira Software projects. In a previous Atlassian Community post, I found a suggestion for each project to be selected manually. I prefer to create a script for Tes...
-
So we are in the process of migrating to Jira, but I can't figure out how to make a field required within the ticket. What I would like to do is when a user resolves a ticket they must input a resolu...
Atlassian Community Events
| User | Count |
|---|---|
| 19 | |
| 10 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| Friday | ||
| Friday | ||
| Friday | ||
| Wednesday |
