Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I receive a notification email from a live chat service for IT Support which creates an Issue in JIRA SM as expected. The body of Email ( Issue Description) contains a Email address...
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We have a requirement where in we are building a custom UI element where we need attachment link. So we abstracting the Attachment URL via an API from Jira Service Desk. But when clicked on that URL ...
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Hi there I want to create a rule that cleares the Organization field if the reporter is sending from a certain domain. I have tried a few variations but nothing works. Can you please give me so...
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デフォルトで用意されている課題タイプ「[システム] インシデント」のトランジションについてです。（リクエストタイプは 「システムの問題をレポート」） カスタマーより、このステータスがオープンから変更できないとの連絡を受けました。 トランジション（オープン ⇒ 進行中や完了など）権限をカスタマーに割り当てる必要があると考えているのですが、設定はどこで行えるのでしょうか。  ...
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Hi there, The posts I've found relating to this are about a year old. Does anyone know if support for MS Teams is being worked on to be used as a Conference Room? I imagine there are thousands of us...
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What is the difference between accepted and closed status of user story?
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Hi, Can anyone please help in order to track the user details? Here is what I'm looking for. Stand-alone Vs O365 1. Number of users logged in using Stand-alone access? 2. Number of users...
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Hi, is it possible to rename the "learn more about" title? I cant change it with the look and feel customise option in the portal. But I would like to rename the section in: knowled...
- Question
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Hi There, I would like to assign a role to customers in service management. For instance, some customers might be assigned a role of "Patients" and others customers "Clinicians", etc.&nb...
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We have a multiple organizations created. An organization1 is being selected by default even after customer is added to organization2. Customer is not added in multiple organization groups but after ...
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Can we use tis to track SLA based on working hour?
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I did setup service dependencies as document in the docs https://support.atlassian.com/opsgenie/docs/create-a-service-relationship/ but it seems it doesn't add any value to the monitoring! I h...
- Question
- opsgenie
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I would like to put 10 canned response emails on my Jira Board for my team to easily pull the content into an email. Can this be done? If so can you please advise,
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi Community, I had changed my JIRA SM cloud URL today and post that when I go to JIRA Project Settings-> Automation, I am getting the below error: I am doing some PoC with a...
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Hi team, I worked on the below automation rules. I received the email as per the rule, however my station did automatically transitioned to close, where do I need to work on? I have attached ...
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Hi all, I would like to restrict the reports page so that only certain team members can access and see the report. I don't think this page should be visible for the whole team and everyone should se...
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Does Jira Cloud/OpsGenie offer SMS alerts for critical issues/major outages that impact a lot of people? I found this article below, but what subscription of Cloud and OpsGenie do organizations need ...
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You definitely heard about this problem or witness it yourself: Often you get a flood of unnecessary notifications sent to your systems — but when significant faults occur, no warning is sent out or ...
- Article
- opsgenie
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Is it somehow possible for one external user (with one email address, no access to Jira Software, only to Service Management via Portal) to be under two or more Organizations? Thanks
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Hi I´m Trying to get the my teams schedule from the API with my Teams Geniekey and get´s an error "Api key is not authorized to access the schedule" as reply I´m able to get who is on ca...
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Currently there are 4 Pipeline tools in JSM. Bitbucket, Jenkins, CircleCI and Octopus deploy, do we know if there will be more pipelines being introduced such as Azure Devops soon?
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How to configure where eg. bad requests to the insight API are logged? Is it even possible, I can't find anything about this topic.
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Hello, I have users imported through CSV Format from Azure to Jira Insight Cloud. But I am struggling to link them with Jira Users. Can you please help me how to link them? An...
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Hey, We are setting up the Jira Service Desk project, and on the process to implement SAML from Azure ad. As a org and site admin, I cannot find Directory > User provisioning.&nb...
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Hello, We have a team based in US and EU time zones, and dedicated support engineers (both in USA and in EU). We are currently testing Jira Service Management for our Helpdesk team. I would like t...
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