Community resources
Community resources
Community resources
Jira Service Management
-
How to retrieve attachments of an issue in Jira service management to share point with powerautomate
I am trying to get the attachments of jira issues to share point, but i am not sure how to go about with power automate. Please help
-
Hello I’ve been trying to follow the explaination to make rest api in new JSM Insight as described here https://developer.atlassian.com/cloud/insight/intro/introduction-and-basics/ I’ve achieved t...
-
Hi guys, I've got a strange problem here, one of my SLA's are not showing in all the tickets and i can't figure why. This is a ticket example, where my SLA "Time of First Response" is not displayin...
-
I am looking to move to Jira and trying to set up customer portal for one of the clients. I don't want all users to seen some types of requests like add user, remove user etc. but i want in s...
-
Hi All, I have created a service desk project. I want to automatically display a specific field in a form, depending on which customer is login and create the request. I am currently using Behavior...
-
Hi all, I'm new to JSM environment and been sort of learning on the go, I believe I know how to achieve majority of the things now apart from one; modifying the sidebar shortcuts. F...
-
Hi Team, For Tickets "Cancelled" and "Completed" we are using the same attribute Resolution which doesn't make any sense. Hence we would like to have multiple reasons created. Can someone please ex...
-
I am trying to check if the API works. curl -X GET "https://api.opsgenie.com/v2/alerts/requests/40dd7940-a388-482a-bc06-1a792bf785a4-1627953015805" -H "Authorization: GenieKey ***dd***-766e-4209-***...
- Question
- opsgenie
-
We connected the domain and entered the SPF and DKIM settings as per https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/ The do...
-
Hi, I'm creating issue using API 3 I have a few custom fields...one of them has data type "Date"... When I try to post "" or Null from my C# code its throws error "BadRequest"... CustomFiel...
-
Hello everybody, I'm using Jira Service Management Server. I have a custom field that is a numeric field. I would like to show in a gadget the average of this custom field calculated over all the i...
-
Hello! Is there a way/setup to separate the email alert from reply ticket and closed ticket? Because when I close the ticket, the first step is to fill the solution and after that, the ticket is cl...
468 views 3 0 Deleted user August 2, 2021 -
...h receiver: opsgenie routes: - match: receiver: opsgenie receivers: - name: 'opsgenie' opsgenie_configs: - send_resolved: true http_config: {} api_key: X...
- Question
- opsgenie
- prometheus
-
If you see the default JSM workflow. there are two states : Completed & Closed. When I resolve a ticket, it should move to the closed state, but it moves to the completed state. Could somebody cl...
-
We are using cloud dbt as the ELT tool to refresh transformed redshift table and recently set up email notification in case of the job failure. Is there a way to create jira automatically when c...
-
hello, please can someone help me. I'm creating a age analysis report and I need my Service desk report to display the tickets logged < less than 30 days, between 31 - 60 days, betwee...
-
There is a way to create a ticket and, 30 minutes after, assign it to a specific member of the team if no one see it?
-
...ttachments. Thumbnail: https://testproduct11.atlassian.net/secure/thumbnail/10598/download.png I want this link public not secure. Plz help
-
Hey everyone, I'm trying to set up a queue that will go from an assigned user or from open, to a custom closed queue when closed, ive set up the queue, but it wont move into closed when i close it. ...
-
Dear all, I am trying to set up an integration via Webhook or Slack and for both I have to specify the team for which the integration will work. While reading the options under the "Team" combo-box ...
- Question
- integration
- opsgenie
- slack
- team
- webhook
-
I have removed users ability to delete any comments, attachments or issues created in the global permissions scheme. When an admin user goes to any of the existing Project settings, th...
-
Hi Dear Community, We have ITSM project where Customer are added into organizations, since there is change in user organizations how can we move the customer from current organization to oth...
-
Good Morning!. I need to build a validation to limit the use of a field in a jira form. I have a multiple choice field and in this field, a list with more than 40 options and I need to limit this f...
-
Dear Sir/Madam, Experiencing problems with assighning articles to categories in Jira Service Managment project. The error message states to try again in a minute, but the problem seems to be...
-
Is there a way to disable automatic email invites when I connect G suite? According to the following doc: When we create Atlassian accounts for new users during a sync, we automatic...
Atlassian Community Events
| User | Count |
|---|---|
| 41 | |
| 17 | |
| 9 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3m ago | ||
| yesterday | ||
| yesterday | ||
| Tuesday | ||
| July 11, 2025 4:42 AM PDT |