Community resources
Community resources
Community resources
Jira Service Management
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Dear all, I am trying to set up an integration via Webhook or Slack and for both I have to specify the team for which the integration will work. While reading the options under the "Team" combo-box ...
- Question
- integration
- opsgenie
- slack
- team
- webhook
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I have removed users ability to delete any comments, attachments or issues created in the global permissions scheme. When an admin user goes to any of the existing Project settings, th...
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Hi Dear Community, We have ITSM project where Customer are added into organizations, since there is change in user organizations how can we move the customer from current organization to oth...
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Good Morning!. I need to build a validation to limit the use of a field in a jira form. I have a multiple choice field and in this field, a list with more than 40 options and I need to limit this f...
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Dear Sir/Madam, Experiencing problems with assighning articles to categories in Jira Service Managment project. The error message states to try again in a minute, but the problem seems to be...
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Is there a way to disable automatic email invites when I connect G suite? According to the following doc: When we create Atlassian accounts for new users during a sync, we automatic...
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Hi, is it somehow possible to order an IQL by two or more fields? e.G: You have a class Employee with attributes department, name, phone etc. The IQL for the report shou...
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Hello, We want to connect two JSD with different sets of users on each, how does JSD handle this, will it give people all rights to the other JSD or no rights.
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Is there a way to change the Customer satisfaction survey email to include the ticket summary or other information so that the customer will be able to know which ticket they are inputting satisfacti...
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I have created an custom field Organizations1 and want to retrieve this filed in power automate in dynamic content but i could not see this custom field to retrieve. Please help, how to retrieve the...
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Hello team, Our penetration testing team report and issue stating ajs_anonymous_id and ajs_group_id are insecure cookies: Below is the issue: Cookies are used mostly to achieve the belo...
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Hi guys! I have reordered by Columns in my Requests (both in My Requests and All) and when I save the columns reflect correctly but when i refresh it changes back to its original state. Steps...
- Question
- atl-rvw
- jira
- jira-service-desk
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Does anyone have the same or similar use case or know of a way this could be achieved? We use Insight as our CMDB, recording, what Services, Applications and components each of our customers have. ...
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My wife's cousin and her friend run a toy shop in the center of Prague. Both women live their business and customer satisfaction is very important for them, that’s why they test every product on thei...
- Question
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In our team sometimes we have to change on call schedule due to someone going to vacation or for instance if someone leaves the team. This means the change usually shifts the schedule to different da...
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My goal is to have the agents type in email addresses into an associated screen when a specific transition occurs. I want to then take the input that the agent has typed in and create an automation r...
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Hey, I'm currently working on scripted mail handler, the issue is that the script runs only on the inbox email of the user used to authenticate the IMAP server. Is there any way to run the script fo...
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Hi team, I am currently working on Jira service management automation : Transitioning from pending Support to Pending customer. so the situation is if the internal worker comments on th...
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Hi, I'm not able to login into opsgenie, whenever I try to login into my account, I get "Account Suspended".
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Hi team, I am currently working on Jira service management automation : Transitioning from pending Support to Pending customer. so the situation is if the internal worker comments on the com...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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I am new to AWS and have been attempting to deploy the 3 main Atlassian services (Confluence, Jira Software, Jira Service Management). I was successfully able to do it for Confluence and Jira Softwar...
- Question
- aws
- cloud
- jira-service-management
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Cuando un solicitante crea el ticket y lo envía al agente, no llega notificación inicial al agente. El agente recién se entera cuando entra a la cuenta. Me gustaría saber si hay alguna opció...
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Hi! In that article, I will show how to adjust default ajax timeout for JSD portal and will request manageable functionality from Atlassian :) So that story starts from long-running timeouts ...
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We have Jira Service management v8.13.5 (server) and Confluence v7.12.1 (server). I have 2 questions: 1. We use the simple approval workflow for our KBAs and we have it open so that anyone with and ...
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