Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm setting up multiple teams in Opsgenie (DevTeam1, DevTeam2, ...). Within a single team, they might have different slack integration to be able to send specific alerts to different Slack chann...
1,024 views 2 0 Deleted user July 7, 2021- Question
- opsgenie
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What are the official Jira Service Desk for the following below: Change Incident Problem Service Request Thank you! Sabrina
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Hello , We have added the attachment through the jira normal view(without customer portal) and the attachment is not visible in customer poral. When i added the attachment through t...
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Hello, My company uses Testrail for Jira Software projects. In a previous Atlassian Community post, I found a suggestion for each project to be selected manually. I prefer to create a script for Tes...
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So we are in the process of migrating to Jira, but I can't figure out how to make a field required within the ticket. What I would like to do is when a user resolves a ticket they must input a resolu...
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HI, I want to generate user access report for Jira and confluence. Could you please suggest me how to get those?
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how to implement length check on custom field in JIRA Cloud
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We have a rotating weekly on-call schedule and a separate rotating weekend schedule in our IT team. I'm trying to find where I can edit the email that's sent that alerts that they're about to be on a...
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- opsgenie
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After attempting to add a customer to a project, we get the following error message: Successfully added 0 customers. The following customers could not be added: a*****@o****.com ...
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Hello, We have a web page created with WordPress in which we want to embed the JIRA access, so that when they access with the JIRA username and password, it will redirect them to a specific section ...
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Hi! I have 2 custom fields (custom_a and custom_b) that I use to validate a transition but I don't need to have both of them set at the same time. Ex. If custom_a is set or custom_b is set...
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Does anyone know if JSM provides a drill down capability at the service desk queue level. Looking to have main issues with subtasks but would like the subtasks to be hidden in queue with ability to d...
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Hello! I have added post-function Resolution = done in workflow for final status, ticket is changing Resolution = done, but on customer portal there is no resolution date for user, only creation d...
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Hi I am looking for the easiest way to configure Opsgenie to auto close an alert during working hours, but push an alert to the on call teams during out of hours please. At the moment we have...
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Hello! I am trying to check why statusDate field is not changing after changing status for issue. It is always = cratedDate for manual changing status and also for automatically changing status. ...
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Hello, Is there any possibility for search any documents in confluence through Customer Portal in JSD using other field than "Summary"? I have dropdown field called "Application list" and I...
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To comply with GDPR, I would like to ensure that deleted users have their names & images anonymised in our Atlassian Cloud instance. I can see the ability to anonymise has been added to th...
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Hi all, bew to Jira SM. Our company is about to use JSM as a ticketing system for our clients (companies). First question: how can we set up different test clients within our JSM Cloud? Second ques...
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Hi team, I am using "default system request workflow" for a request type. But when the user selects the approver it doesn't trigger any email to the approver where he can approve. Can some help me ...
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Hello guys I had try this with automation-for-jira-3.14.0 and it works for one project and for another project it didn't work. The interesting thing is that the configuration of th...
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Hi Team , I am trying to move one issue wrongly come in Queue (Name : Infra) to different queue (Name : Testing) . Please suggest how I can do this .
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Hi. In Jira, we use Epic Links on tasks mainly for billing purposes. We have just started using JSM and are creating support projects for the clients we have.. but I can’t find anywhere to create Ep...
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We recently migrated to a new instance of JIRA During that process we exported and imported the users. A user that was on the old instance now does not have access to the new instance. When i atte...
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Hi Jira, The Client cannot open the PDF file we share with them, but when we sent the PDF file it is sent successfully Thanks!!
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- jira-service-management
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Hi there, I am currently on a project for our onboarding. For now, I need to retrieve requests raised by a group of users (or maybe just one user) from our Jira service desk. Also, I want to ...
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- api
- jira-service-management
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