Community resources
Community resources
Community resources
Jira Service Management
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How to see the list of lists in which my team member has commented but he is not assigned that tickt
1) How to see the list of lists in which my team member has commented but he is not assigned that ticket ? 2) How can I see total number of tickets worked by my team last week. Irrespective of their...
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when i send a direct mail at "abc@company.atlassian.net" tickets are raise properly. on mail address "helpdesk@company.com" set the auto forward rule for "abc@company.atlassian.net" but when we send ...
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Hi, i have a question regarding the billing in Jira Cloud: How are User counted towards billing? We have different Projects. For Example: Projects in Jira Service Management and Jira Softwar...
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Can I post an issue to a business type project in JIRA? Currently, I can post to a service desk type project and the guides are here, https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ Does th...
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I created a form in my team's project that will populate a ticket with the contents of the form. Once the ticket is created, the form is linked to that ticket, and the form can be viewed, and "reopen...
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Hi Team, I have around 1000 issues for which i have configured a webhook. The webhook is configured on create and Update event. I saw there is an option to fire webhook for each Issue , pfb screen ...
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Hi I am trying to create some automations, howver all i am getting is a loadig circle. I have tried it on differnet browsers and computers but i am still getting the same results. Any Ideas.
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How to retrieve attachments of an issue in Jira service management to share point with powerautomate
I am trying to get the attachments of jira issues to share point, but i am not sure how to go about with power automate. Please help
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Hello I’ve been trying to follow the explaination to make rest api in new JSM Insight as described here https://developer.atlassian.com/cloud/insight/intro/introduction-and-basics/ I’ve achieved t...
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Hi guys, I've got a strange problem here, one of my SLA's are not showing in all the tickets and i can't figure why. This is a ticket example, where my SLA "Time of First Response" is not displayin...
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I am looking to move to Jira and trying to set up customer portal for one of the clients. I don't want all users to seen some types of requests like add user, remove user etc. but i want in s...
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Hi All, I have created a service desk project. I want to automatically display a specific field in a form, depending on which customer is login and create the request. I am currently using Behavior...
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Hi all, I'm new to JSM environment and been sort of learning on the go, I believe I know how to achieve majority of the things now apart from one; modifying the sidebar shortcuts. F...
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Hi Team, For Tickets "Cancelled" and "Completed" we are using the same attribute Resolution which doesn't make any sense. Hence we would like to have multiple reasons created. Can someone please ex...
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I am trying to check if the API works. curl -X GET "https://api.opsgenie.com/v2/alerts/requests/40dd7940-a388-482a-bc06-1a792bf785a4-1627953015805" -H "Authorization: GenieKey ***dd***-766e-4209-***...
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- opsgenie
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We connected the domain and entered the SPF and DKIM settings as per https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/ The do...
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Hi, I'm creating issue using API 3 I have a few custom fields...one of them has data type "Date"... When I try to post "" or Null from my C# code its throws error "BadRequest"... CustomFiel...
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Hello everybody, I'm using Jira Service Management Server. I have a custom field that is a numeric field. I would like to show in a gadget the average of this custom field calculated over all the i...
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Hello! Is there a way/setup to separate the email alert from reply ticket and closed ticket? Because when I close the ticket, the first step is to fill the solution and after that, the ticket is cl...
467 views 3 0 Deleted user August 2, 2021 -
...h receiver: opsgenie routes: - match: receiver: opsgenie receivers: - name: 'opsgenie' opsgenie_configs: - send_resolved: true http_config: {} api_key: X...
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- opsgenie
- prometheus
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If you see the default JSM workflow. there are two states : Completed & Closed. When I resolve a ticket, it should move to the closed state, but it moves to the completed state. Could somebody cl...
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We are using cloud dbt as the ELT tool to refresh transformed redshift table and recently set up email notification in case of the job failure. Is there a way to create jira automatically when c...
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hello, please can someone help me. I'm creating a age analysis report and I need my Service desk report to display the tickets logged < less than 30 days, between 31 - 60 days, betwee...
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There is a way to create a ticket and, 30 minutes after, assign it to a specific member of the team if no one see it?
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...ttachments. Thumbnail: https://testproduct11.atlassian.net/secure/thumbnail/10598/download.png I want this link public not secure. Plz help
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