Community resources
Community resources
Community resources
Jira Service Management
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Hello, I used to create canned responses in JIra Server Service Desk but now I manage a cloud project and I cannot see how to do it. Thanks!!!! Daboopster
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Hello! I have setup an approval process using the service manager so a customer can click on the button in the portal Request Approved as shown below (which is a screenshot of the issue field i...
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After having installed Advanced Portal Reports for Jira Service Management Cloud and configured a Service Desk to display, the following error is thrown at Customer Portal level Product...
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How can I create a queue with tickets whose time before SLA is breached has elapsed in a percentage?
Hello, I want to create a queue with tickets that a) have not breached their SLA, and b) have less than 33% of time remaining before the SLA is breached. This is to create a queue with "At ris...
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Hi all, Is anyone using Jira Cloud also using the RCA plug-in? I'd be keen to understand how to work with Atlassian to trial this. Thanks
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Al crear un ticket desde el ambiente de JSM en el informador se muestra un número ¿Cómo se podría mostrar el nombre de informador?
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Hello, I'm wondering if it's possible to automate a creation of task basing on another task. Example: Task #1 has been created: Summary: Task #1 Description: - jct - 123 - an issue desc...
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Hello, I had some problems with Jira Service Desk after the update to 8.19. It was displayed as "you got a license but its not installed." Installing resulted in an error. However I did a complete ...
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Is there a way to rearrange the tickets in the queue for everyone (not just your view), in a way that high-priority tickets appear at the top most portion? I tried rearranging through clicking...
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Hi @Daniel Eads We have Jira service desk at 8.13.2. We did not had the app bundled but now we have upgraded the app to 8.9.3 which is not showing as bundled with the application. As...
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- cve-2018-10054
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Hello We want to create a dashboard that uses the Tempo Account Personalized Budget Burn-up Chart gadget in order to follow the progress of the budget and the hours of work carried out on a project....
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Hello Atlassian Team, As of now, me and my co-admin are the only ones who can see the value of SLA via the time to resolution field. We have created an excel file and updates it regularly so devel...
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We have some SLA configured for case resolution without having a target goal set for it (as we only want to track the elapsed time without having the target). It looks like Service Desk doesn't have...
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I am looking for ProForma alternatives, as for our use-case its missing some important features: 1. Unable to directly translate field titles, field description. We are currently using "language1 / ...
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I have risks in my risk register that are labelled done but still show up on my register. Is there any way to archive them or remove them?
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Rightly or wrongly, I have a use case where I would prefer NOT to have some request types on the portal BUT have them still able to be created. I found that I could see the "type" from the create but...
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I want my Java web app to submit issues to my service desk using the Java API. However, I can't find any physical files for the Service Desk API. I can only find links to the Java Docs.&n...
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We are current running Jira Software 8.19.1 Data Center with Jira Service Management 4.19.1. With Insight 9.1.0 app installed. We are wanting to know if we are affected by the re...
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I know we can use permissions to restrict the assignee values based on a single group picker field. But if this field is not populated, then all agents should be eligible to have the issue assigned ...
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Because of some background settings (fireweall, etc.) it is currently not possible to connect my Exchange Mail account to use it as service request mail account. The questions are: - What ip does J...
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I have been trying to utilize the advanced searching techniques for special characters in Jira. I'm trying to utilize this JQL: project = "IT ACE" AND description ~ "\"Customer Reference ''...
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On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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We received security advisory for Jira Service Management Data Center today. We currently have Jira 8.13.3 and Jira Service Management 4.13 installed. Does this advisory apply to these ve...
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We are running the following versions of Service Desk, Jira Software and Insight. Does the following advisory apply to us? Jira Service Management Security Advisory 2021-10-20 | Administering Jira a...
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Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on Nove...
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- halp
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| 31 | |
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| May 29, 2025 11:41 AM PDT | ||
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