Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to embed the chatbot widget into my web application without making my service portal open? We don't want our portal to be open and also want our knowledge articles to be accessible on...
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I could have sworn that I used to be able to forward requests sent to me directly by email to Jira Service Management and it would add the sender of the original message as a participant of the resul...
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Dear All, I would like to know what the term 'Agents' and 'Customers' in Jira Service Management refer to and what's the main difference between both. What features are available to agents but not...
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I thought I did twice, it never acknowledges it was submitted after Publish, the page just refreshes. When I look at my requests it's blank. Trying again with this.
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Dear All, Could you please guide me with the following scenarios? I’m working on a service management project where multiple customers can create tickets, and each customer has a different Head of ...
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Is there a way to schedule client facing comments/replies on my assigned jira issues? The use case here is that I do not want to save my comment right away. I want to type in my reply, and the...
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So, looking at the Asset Object custom field type, I think it would be very useful in some contexts to be able to be able to leverage the schema objects themselves in the field. For example, assuming...
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A user has requested conditional formatting for an item that has the status of stalled. Either the card in the Views shows up as a different color or some other visual indicator drawing attenti...
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Hello Leaders, I have an automation rule that copies the Reporters Department attribute. However, I want to use the automation to copy the Reporters Manager attribute, but it is not copying t...
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Hi Everyone, One more help, please. In Organizations, we create some custom fields to populate with unique information from our customers, like the contract validation period ...
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Hello, I need the Organizations field to be filled with the organization to which the customer (requester) is assigned when a ticket is created. How should I do this? An automation, but how do I se...
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Mermaid Charts are similar to conversation flows, however our engineers are not JSM users, but they will provide the source data that will be used to build intent. If they were able to document in...
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In opsgenie starring multiple saved searches is not allowing
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- opsgenie
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I have the Sync set up between issues and alerts. When the issue comes in via email some times the alert has Wiki MarkUp color identifiers in the text. {color:#172B4D}Hi there,{color}{color:#1...
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I want to select multiple issues and have them display in my dashboard (or teams page) based on when the issues will be addressed. Context: Service team will address 10 issues on a particul...
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I am looking to integrate Jira incident queues with opsgenie so that the on call engineers are notified any Priority 1 incident when created to avoid chances of ignoring , the on call engineers can b...
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Here's my use case I have software services in an object (called 'Service') with an attribute for 'Owner' which represents the team which owns the service. This attribute is populated with a ...
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I have given 'user access admin' to a user. Now he can manage all user groups. Is it possible to restrict this to only certain groups?
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Hello! We have activated sentiment analysis in our ITSM project and now we have a great indication for agents when attending customers. Next step is to add some nice charts to our dashboards. First...
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I use the role 'user access management'. People with this role can manage all user groups. Is it possible to give them access to only certain user groups?
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When we change the status of the ticket to resolve, A close issue screen will be displayed where we have to choose the resolution type. By default there are some drop down option but I want t...
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Hi, Is it possible to stop alerts from even being created for low priority incidents. I've tried adding an ignore rule to the Integration, but does not appear to work? Any help would b...
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I'm working on a Jira form that is completely conditional (answering question 1 with answer A will open a new set of conditional questions whereas answering question 1 with B will have a different se...
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We are creating public pages in confluence and have configured jira service management and the customer portal pages. They show up fine overall but if I go to a page that is visible to the customer a...
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I am curious, has anyone set up multiple time zones for SLA? We are a global company. I am new to using Jira. ITSM Do we set up the time zone in every queue depending on their...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |