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Copy comments across linked projects

Daniel Gavrila
Contributor
July 7, 2025

Hi, 
I have created an automation that should copy comments across two linked projects, a source in Jira Service Management and a destination in Jira Software. 
The rule is set as global and it looks as follows:

Screenshot 2025-07-07 at 18.38.35.png

The work items that are created (successfully) are linked as "is caused by" and "causes". I have tried adding both conditions, then I thought this might be an issue so I simplified so that I copy comments from source to original and I would create another rule for the opposite direction.
However, neither work. 
The audit logs show the rule worked successfully.
Screenshot 2025-07-07 at 18.41.51.png
What am I missing here?
Thanks, as always.

1 answer

1 accepted

6 votes
Answer accepted
Deivid Araujo
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July 7, 2025

Hi Daniel,

To take action on the related issues, you’ll need to create a branch to each of them. It would look something like this:

automa.png

 

 

Daniel Gavrila
Contributor
July 7, 2025

Thank you, @Deivid Araujo, it worked! I created the one in the mirror as well, in the mean time. Thanks!

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