Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am not sure what am I missing, but I created a workflow which has an "In Review" status which I'd like to have both approvals and emergency overrides, however I can't seem to find the "add a...
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Hello world! I am creating a report that shows Time to Resolve. When I pull reports from Jira, I have an SLA column that reads "Time To Resolve". Its a bit confusin...
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Hola, un favor es que mi Jira no tiene activa la función de sugerencia de ortografía, me podrían ayudar indicándome como lo activo.
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How to configure Jira Service Management (Jira Service Desk) admins to not to receive security alerts emails
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I'm looking to create an automation that sends a Slack message for the team that is full of numbers/statistics from the custom reports we've created. I'm not seeing any information in the Atlassian D...
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In a jira service management project, a user is unable to add request participants to her issues. I checked her permissions, and she has the Service Desk Role. I tried promoting her to admin but noth...
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Is it possible to embed the chatbot widget into my web application without making my service portal open? We don't want our portal to be open and also want our knowledge articles to be accessible on...
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I could have sworn that I used to be able to forward requests sent to me directly by email to Jira Service Management and it would add the sender of the original message as a participant of the resul...
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Dear All, I would like to know what the term 'Agents' and 'Customers' in Jira Service Management refer to and what's the main difference between both. What features are available to agents but not...
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I thought I did twice, it never acknowledges it was submitted after Publish, the page just refreshes. When I look at my requests it's blank. Trying again with this.
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Dear All, Could you please guide me with the following scenarios? I’m working on a service management project where multiple customers can create tickets, and each customer has a different Head of ...
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Is there a way to schedule client facing comments/replies on my assigned jira issues? The use case here is that I do not want to save my comment right away. I want to type in my reply, and the...
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So, looking at the Asset Object custom field type, I think it would be very useful in some contexts to be able to be able to leverage the schema objects themselves in the field. For example, assuming...
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A user has requested conditional formatting for an item that has the status of stalled. Either the card in the Views shows up as a different color or some other visual indicator drawing attenti...
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Hello Leaders, I have an automation rule that copies the Reporters Department attribute. However, I want to use the automation to copy the Reporters Manager attribute, but it is not copying t...
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Hi Everyone, One more help, please. In Organizations, we create some custom fields to populate with unique information from our customers, like the contract validation period ...
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Hello, I need the Organizations field to be filled with the organization to which the customer (requester) is assigned when a ticket is created. How should I do this? An automation, but how do I se...
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Mermaid Charts are similar to conversation flows, however our engineers are not JSM users, but they will provide the source data that will be used to build intent. If they were able to document in...
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In opsgenie starring multiple saved searches is not allowing
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- opsgenie
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I have the Sync set up between issues and alerts. When the issue comes in via email some times the alert has Wiki MarkUp color identifiers in the text. {color:#172B4D}Hi there,{color}{color:#1...
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I want to select multiple issues and have them display in my dashboard (or teams page) based on when the issues will be addressed. Context: Service team will address 10 issues on a particul...
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I am looking to integrate Jira incident queues with opsgenie so that the on call engineers are notified any Priority 1 incident when created to avoid chances of ignoring , the on call engineers can b...
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Here's my use case I have software services in an object (called 'Service') with an attribute for 'Owner' which represents the team which owns the service. This attribute is populated with a ...
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I have given 'user access admin' to a user. Now he can manage all user groups. Is it possible to restrict this to only certain groups?
Atlassian Community Events
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