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Jira Service Management
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I would do this with automation, but would you then create a separate request type for each task? For example, āSet up Surfaceā or āUpdate server.ā These are two different things, probably with dif...
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I have a group, lets call it SG_VA_Admins, and in that Group we have a user Frank. In Assets schema, under Roles, for a particular schema, I have added the SG_VA_Admins role to the Developers area. ...
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Hello, Any new sign up errors with "We couldn't submit your request. Refresh the page and try again". https://company.atlassian.net/servicedesk/customer/portal/ I have the below Service Manage...
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Hello, could anyone help us regarding this issue, our organizations are tight on budget for tools like Atlassian. So in our forecast bill for this August, we suddenly have JSM bill besides the usual ...
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I'm trying to fire a webhook call to an API, it works but the Alert description is not included any Alert event, (Create, Close & etc). How can I add the Alert description to be sent along the...
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- cloud
- opsgenie
- opsgenie-cloud
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Setting up assets discovery and when running a scan we're getting the Error: Mandatory Hostname missing for: XX.XXX.XXX.X. I've logged into the account running the scan and verified that typing hostn...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isnāt just beneficialāitās business-critical. Join us on August 27th for an exclusive panel w...
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I would like to have an "Assign to me" button on the Approvers field, just like it does on the Assignee field. Is this possible?
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I configured Jira's Virtual service agent and I have one intent enabled. Even if I try using phrases exactly like the ones in the intent training, the intent never matches. I'd like to know if t...
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We need to lock down certain fields after they hit authorize in normal Changes, and make certain fields read-only when we create Standard change templates, and are struggling to do so. We found...
601 views 2 0 Deleted user August 7, 2025 -
test question
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We are starting down the path of using JSM as our Enterprise Helpdesk. We are very interested in having an AI Powered Service Agent that can comb a Confluence Knowledge Base and provide GenAI type...
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Hello everyone, I'm trying to create an AQL filter in Jira Assets that will show me all objects that have an inbound reference from a specific user. For example, I want to find all Laptops that are...
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I have created below automation rule Could someone help on this.
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I logged in to my account using gmail. Now i dont have password i cant log in into my Opsgenie Integration account
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- cloud
- opsgenie
- opsgenie-cloud
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I have an automation rule that automatically adds the specified members to the "Request Participants" field when a ticket is created. I set myself as the owner and "Automation for Jira" as t...
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Hello everyone, I am facing a very specific problem with an automation rule in Jira Service Management (version: 10.3.3) and Assets. I hope the community can help me with this. Problem: I want to ...
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Hi! I have a workflow with two transition options between two status. And an automation that should update a field based on which of the two transitions was used. In the automation, how can I ...
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TL;DR : Introducing advanced ChatOps features powered by automation, enabling you to handle incidents more efficiently and accelerate resolution times. Weāre excited to announce the rollout of a po...
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We have an asset library for all of our users. One of the attributes on the Assets is "User Account" This is a User Type Attribute and through automation ties the user object to the users account in ...
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Hi all, We've recently built a CMDB in Jira Assets. We'd now like to mature our processes with automations based on those assets. When we first looked at assets a year ago we thought our goals were ...
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Jira server 10.5 I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/ but I can't find any jira-invite-user-plugin-X.X.X_X...
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I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is atta...
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Recently our JSM layout changed and it's hard for me to read the ticket #'s since they added the "white" background behind them. I use "dark mode" and have been unable to find where and how to set i...
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hi, i aleady have a lot of created issues, filled with form fields. I recently learned you cannot filter on those fields. Now I found the way how to link form fields to project fields and f...
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