Community resources
Community resources
Community resources
Jira Service Management
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I use the role 'user access management'. People with this role can manage all user groups. Is it possible to give them access to only certain user groups?
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When we change the status of the ticket to resolve, A close issue screen will be displayed where we have to choose the resolution type. By default there are some drop down option but I want t...
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Hi, Is it possible to stop alerts from even being created for low priority incidents. I've tried adding an ignore rule to the Integration, but does not appear to work? Any help would b...
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I'm working on a Jira form that is completely conditional (answering question 1 with answer A will open a new set of conditional questions whereas answering question 1 with B will have a different se...
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We are creating public pages in confluence and have configured jira service management and the customer portal pages. They show up fine overall but if I go to a page that is visible to the customer a...
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I am curious, has anyone set up multiple time zones for SLA? We are a global company. I am new to using Jira. ITSM Do we set up the time zone in every queue depending on their...
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Hi Team , Please suggest How to delete the NEW Organization created called "innovistamedicalcenter" created by mistake.
417 views 8 0 Deleted user January 29, 2025 -
Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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I'm using a form because I need conditional fields but also need custom fields to appear in the request type in order to create automatic assignment rules. The duplicate fields get deleted on the for...
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I created a form and attached it to a request for a new service desk we're building out. At the bottom of the form is the "Other comments here", which I've linked to the "Description" field of ...
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To simplify customer experience, we're allowing multiple selections from two custom fields (that map to two separate attributes in an authorizing document object). After issue creation, I'd like to a...
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Hello, I've created an object schema in Assets and I can access it from my project via a Custom field. However, the Objects view (Assets Project Information) of my project remains empty, wi...
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Hello, I want to know how I can remove the default priority and how I make the "priority" field mandatory knowing that this field is not a custom field! Thank you
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Hi Community! I would like to import Assets child objects filtered by the "Category" column in my CSV. For example, I have on my CSV: Name, Category, Model,... LAP-001, Laptop, ...
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I often need to look up some information in the middle of typing a comment. It is too easy to click a link to go and find that information. When I come back to the task the first part comment is gone...
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I want to create an automation: if one of the subtasks' issue types is 'On Hold', the status of the story issue type should be 'On Hold'. For example: I have subtask issue types (API tasks, ...
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How can we remove the new "add to past" button on the internal note part of comments? This is not something we want to offer technicians to be able to do.
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Hi Jira community, Our use case: we are developing a product together with 2 partner organizations. Then we have some outsourcers, who work for us, but also for one of the previously mentioned par...
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Hi everyone, Although this is not a critical bug, it annoys my team after some time as we would like to add consistency to our working methods. Problem statement Fields keep populating the "Reques...
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Me registre en Jira con mi email personal y me envio directamente a Jira Service Management y no logro ingresar directo al Jira comun, Como puedo hacer el paso de uno a otro? Ya que en Jira Service M...
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Hello, I wonder how to set the default comment "Reply to client", because the default is "Internal note". Is there a parameter for this? Regards, Tomasz
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I have a project with two admins, and one of us can see the selection of users on the user picker field in a form but the other can't. We have the same permission and groups, cleared cache etc. and n...
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We are using Issue security, due to ticket content. We have workflow that creates an approval sub-task and customer notification for approvals is turned on. However, for some bizarre reason, only a...
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Cześć I would like to copy the user indicated in the dedicated field to the request Participants field using automation. Do you have any ideas on how to write this? I would apprecia...
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I want to create a new form on the portal, however we need people to be able to use it anonymously. However, we also need other forms on the portal to be restricted and accessible only to registered ...
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