Hola, tengo dos casos del mimo usuario, ¿ cómo se fusionan en uno solo?

[Rene Antonio Montecinos Sanchez]

Dos casos del mismo usuario solicitando lo mismo en cada uno de ellos.

[Rene Antonio Montecinos Sanchez]

Hi, thank you for your intervention. The user created two cases and I want to merge both in one.

[Trudy Claspill]

Hola @Rene Antonio Montecinos Sanchez ,

Bienvenido a la comunidad de Atlassian.

¿Te refieres a que hay dos cuentas con diferentes credenciales de inicio de sesión para una misma persona y deseas fusionarlas?

¿O a que un usuario abrió dos solicitudes idénticas y deseas fusionarlas?

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Hello,

Welcome to the Atlassian community.

Do you mean that there are two accounts with different logins for one person, and you want to merge the accounts?

Or do you mean one user opened two identical requests, and you want to merge the requests?

Hi, I have two cases from the same user, how do I merge them into one?

Two cases of the same user requesting the same thing in each of them.

[Trudy Claspill]

Hello @Rene Antonio Montecinos Sanchez 

What would you expect the final case look like if you merged two cases? What data within the cases should be retained in the final case? If they have different Summaries or different Descriptions, would you expect the values of both to somehow exist in the final case?

There is no native Jira feature for merging two cases into a single case. The recommendation is generally to link the two cases together. You could choose to close one case with a Comment telling the user to view the other case for updates.