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How to calculate how much time each filed value was selected whithin a ticket.

Édpo César
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August 1, 2025

I need to calculate how much time each filed value was selected whithin a ticket.

For example, in the field "Team", there are three possible values: 1, 2 ,3.

During the resolution process, every team may be involved in hadling the ticket, each whitin its own time frame.

I would like to know, how much time was spent under each value filed of the "Team", so we can calculate the action time for each team.

There is a feature request for that using SLA:
https://jira.atlassian.com/browse/JSDCLOUD-2297

Hey guys, I'm just brainstorming — ran out of ideas over here. 😅

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