Assist App - Slack Integration

[ヴァリエンテ フロリアン_Florian Valiente_]

• Service Project has been linked to Slack.https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/
• Work items are being created properly.
• Agents channel for the issues work properly.
• Thread and comments are also synced properly.
• However, when you tag the reporter inside the thread in slack to mention them, Slackbot appears and shows the below message
  • Slackbot
  • You mentioned <reporter> but they’re not in this private channel.
    • Option: Add Them
    • Option: Do Nothing
• Clicking on add them will invite the user to the channel, but will then be kicked out by assist if they dont have an agent license and are not set as agents for that specific project. 
• However, another notification comes to admins(?) where there is an "Add Agent" button, and clicking it will assign a license to that person.

Is there a way to turn this off? I can't find much document on Assist on the slack side.