Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, I'd like to lookup two values from different areas of a schema from our asset DB but I'm finding it difficult to figure out how to do this? Is this even possible? I ...
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Hello all, Is there a 'simple' way to bulk upload new users into our Jira platform? We have 30-40 to add, and I cannot find an exact explanation on how I can do this seamlessly without taking ages....
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Hi all! Appreciate any advice anyone can offer on this. We're somewhat new to JSM and keep running into little hiccups! Scenario: Our customer success manager copies our support email on an outgoin...
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I had some Jira API calls being processed and working before, where I call the object history endpoint, as documented in https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-o...
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Hello Team, I'm encountering an issue in Syncs with the rules for creating and processing alerts. I'm using a custom field to represent Requestor Priority in our incidents. Despite adding the alert ...
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Can Jira Service Management be integrated with IWMS/CAFM systems (Integrated Workplace Management System - repository for floor plans) like Archibus, FM: Systems, Tango Analytics, Sierra View, e...
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Hi Community, I'm trying to add Stakeholders (client relationship managers) to the Affected Services in Jira Service Management. However, this only seems to allow me to add users who have a JSM lic...
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Hi, Not sure if this will come off as confusing, but I created an automation that upon ticket creation 6 sub-tasks will be created, the requester requires that the 5 sub-tasks will not be able...
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I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
- Question
- jira-automation
- jira-service-desk
- jsm
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Good dayThrough a request, we were able to identify that from the client's portal, every time we make a transition or a movement according to how the flow was conditioned, this change is shown and is...
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In Opsgenie, opsgenie_integration_action we were having this feature, which we were using to create our integration actions. In JSM, for email_integration I can not see any simila...
- Question
- cloud
- jira-service-desk
- opsgenie
- opsgenie-cloud
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Hi guys, Got a weird issue. Automation that'll change the state of an issue. However it says: The destination status could not be resolved or has no valid transition rule (with current sta...
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Remove a customer from an organization | Jira Service Management Cloud | Atlassian Support I want to remove a Customer from an organization. But we can't find the option, we can't follow the instru...
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I do have a JSM team managed project and made an automation so that when a work item is created and it equals a specific request type, it should be assigned to a specifc user. But it stays unassigne...
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I'm a JSM admin for a project. I've set up a help center where customers can create IT support tickets. The problem is whenever the ticket is picked up and updated, the customers are not updated. I'v...
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Hi Team, I have a question regarding the database table where SLA values are stored. Based on available information, SLA data appears to be stored in the table AO_54307E_SLAAUDITLOG . Would it be ...
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I have discovered the following box at our service desk and we don't know where it comes from, can it be switched off? What does it actually do? When I say “Share with nobody” or “Share with organiz...
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I am missing two pages in this view and I don't know where they are hiding. Where could you look them up?
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We have several documents and each document refers to several assets. It would not be a good idea to upload each document as an attachment to the assets, that would be quite tedious. So do you have ...
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Hello, I've just spent the best part of 3 hours, chasing my tail, so I thought I'd be vunerable so that others save time. My emails for Approvals, where not being sent, even though on the ticket,...
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I need help with Jira settings and configuration so that Tripleten.teams.com can have access to projects I'm working on.
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Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in ...
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Issue ID for Atlassian use: 71f32b8034a64979a9c48ba2ca548c4c
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I'm working with Jira Data Center 9.12.x. I have created Asset objects. I have added an Asset Custom Field to my issue with the field configured to allow selection of only one object from the list....
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I would like to grant permissions to a project admin to manage the Request Types available in a specific project.
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| July 29, 2025 5:22 PM PDT | ||
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