Community resources
Community resources
Community resources
Jira Service Management
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Hello, For our Procurement project workflow, we have 3 levels of approvals before the request reaches to procurement team as below: Level 1 - Category Manager Approval Level 2 -Head of Departme...
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...vatar.png", "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png" }, "displayName": "ABC", "active": true, "timeZone": "America/N...
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Dear Friends, I’m currently exploring the Premium plan and assessing its feasibility by understanding why I might need it instead of sticking with the existing Standard package (Clou...
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I have an iphone 16 Pro and running Ops Genie. I am not able to hear the alerts and the settings do not appear to be correct (comparing with an iphone 15 the settings are different) all the se...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm trying to post a comment to a specific "alert" in Jira Service Management (JSM) via a POST request, but I'm encountering an issue where the comment is being posted to the Jira issue instead of th...
- Question
- api
- automation
- cloud
- comment
- jira
- +2 more tags...
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I am not an Atlassian expert, though I am learning more and more each day. I'm working on a setup where tickets are created in a company-wide externally-facing project (e.g., “External Project...
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which chapter gives the most hands-on training
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We are going to be using Jira Service Management for external clients. We have a portal and email that clients can submit tickets using. We have a list of Organizations with email domains so that whe...
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Hello, I am looking for use cases in which companies use Atlassian products for scheduling field tech work natively (no add-on apps). I understand there might be many variables here, but I'd like to ...
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...hown for. const group = "JIRAtest"; if (groupNames.includes(group)) { issueTypeField.setOptionsVisibility(["10040", "10011"], true) } Is there another way or is there something w...
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We are setting up a new process for onboarding new users. We have never used anything like Jira before so this process is completely new for us. I have managed to create a custom form and associated...
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Trying to create an automation that checks to see if a checkbox has been checked on a form. If so, then it spawns another separate ticket. Can this be done using Field Keys and a smart value...
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The JSM Help Center currently displaying only 6 portals by default. But users want to configure it so that all portals are listed without the need to click "Browse all." The goal is to have all avail...
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We are planning to migrate our custom ticketing system to Jira Service Management. Is there an official method to import a large volume of companies, users, and tickets from our exis...
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Is there a limit on the amount of assets/objects you can have in JSM-Data Center? I see there are limits on Cloud, but when I try to navigate to the data center version it leads to a dead link. ...
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On a Jira software board (GD2), the time frame is set for two weeks to keep issues on the board but there are some that are staying on the board. I do see that these tickets were updated after they w...
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Hello, Lately we've been running into a particular issue where seemingly random users' emails to IT will not be auto-created as tickets in Jira. We haven't found a common ground on why this is happ...
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While testing my account creation notification, I noticed that the password reset email that is sent out has the subject line "test Account Created". Does anyone know where I can go to edit that to r...
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Hi I'm new here, so perhaps this question is already asked. I created two different automation rules, to clone a SD ticket which has a form attached to another project. I managed to copy the form f...
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For one of our projects we have email replies turned on. These are working as expected, if the recipient replies to the email their reply is added as a comment on the ticket they are replying to.&nbs...
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Hi everyone! I ran into an issue with SR Behaviors. After updating Jira from 8.20 to 9.12.12 (SR version 8.39.0), part of the behaviors related to hiding options in a cascading field stopped working...
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Hello, I need to access a file that was shared 07/Aug/2023 in the ticket. It informs as preview not available. It is also impossible to download the file. How to resolve it?
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I am trying to remove the "Share with" dropdown menu because employees sometimes choose to share their requests with the entire organization, which can lead to confidential data being...
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I am currently using JIRA for task management, but I am encountering some difficulties. I would like to know the best steps to troubleshoot common issues when using JIRA.
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Dear Community, I am setting up SLA configurations in Jira Service Management (JSM) premium plan and need guidance on handling different ticket categories with multiple calendars. Use Case: We hav...
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