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Jira Automation: How to Send Email to Multiple Addresses Stored in a Paragraph/Text Field?

Santhosh Raj
Contributor
September 15, 2025

We are using a custom field (Paragraph or Text type) to store one or more recipient email addresses for automation-triggered notifications.

The automation's "Send Email" action works perfectly when the field contains a single email address. However, it fails when the field contains multiple, comma-separated addresses, with an error indicating the recipient address wasn't provided.

We have tried several smart value approaches to split and parse the string, but none have successfully delivered the email to all recipients. Our testing has included:

{{#issue.Email_ID.split(";")}}{{this.trim}}{{/issue.Email_ID.split(";")}}

{{#issue.Email_ID.split}}{{this.trim}}{{/issue.Email_ID.split}}

{{#join}}{{issue.Email_ID}}{{","}}{{/join}}

{{#replace}}{{issue.Email_ID}}{{" "}}{{","}}{{/replace}}

Example Field Content:
example1@test.com, example2@test.com, example3@test.com

Please provide guidance on the correct smart value syntax to use in the "To" field of the Send Email action to successfully send to all addresses in this comma-separated list?

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