Hello,
I would like to kindly ask for a more detailed explanation of what exactly will be affected in my Jira Service Management project with the upcoming changes moving features from the Standard to the Premium plan.
You previously stated that the change would be introduced on November 7th, but now within my project I am receiving notifications that it will take effect on October 16th. This discrepancy makes it unclear what the exact timeline is and what the change covers.
Additionally, the links you provide in the notifications point to articles dated 2024, which makes it even more confusing to understand what applies now and what has already been updated in the past.
Specifically, for my clients I only use the Service management feature with the request type: Incident.
I have created multiple forms for this request type.
I have published them on the portal.
I connected them with automation rules.
I set SLAs for each request.
My process is straightforward: when a request defined as an Incident is submitted, automation handles notifications, and I inform the client via ticket comments about the resolution.
I would like to understand:
Will any of the above (incident request type, portal forms, automations, SLAs) be affected by the changes?
Would it be a viable solution to switch to the Service request management feature and reconfigure everything the same way?
Since I do not see or use Changes, Problems, or Post-incident reviews anywhere in my project, am I correct in assuming that these Premium-only features will not impact my current setup?
The articles I have read on your website are quite confusing about what is and isn’t affected, so I would very much appreciate your help and clarification.
Thank you in advance.
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