How to send single mail if approver has multiple tickets in approver fields
I’m working on a JSM automation that should send a single email to approvers if they have multiple tickets assigned. The setup involves 10 custom fields and 10 statuses in the JQL.
The automation should:
Check if an approver is listed in any of the specified custom fields.
Check if the issue is in one of the defined statuses.
Send one consolidated email containing a table of all relevant ticket details.
Currently, while testing with 5 tickets where I’m the approver in all cases, the rule sends me 5 separate emails (one per ticket) instead of a single email with all 5 tickets listed.
I’m using smart variables and other configurations, but I’m stuck at this point. Can you help me fix the automation so it sends one consolidated email per approver?
