Restrict comment for customer

[Mar Tareno]

How can I restrict the comment for the reporter when the ticket resolved without using automation?

this property block all comment jira.permission.comment.user.denied.

[Matteo Vecchiato · Accepted solution]

Hi @Mar Tareno ,

Welcome to Atlassian community.

I suggest to try with the following property that works by user role:

jira.permission.comment.projectrole.<role_id>

More detail here: https://support.atlassian.com/jira/kb/restrict-customers-from-adding-comments-using-workflow-properties/ 

Regards 

[Mar Tareno]

but our customers are non-licensed users

[Matteo Vecchiato]

Hi @Mar Tareno , I haven't tried it, but it should works with unlicensed customers too

[Yogesh Mude]

@Mar Tareno  Welcome to the community!

Could you please share your use case in details? that will help us to provide you a correct solutions. Thank you

[Mar Tareno]

Our customers are non-licensed users. Once a ticket or request has been resolved or marked as done by the Service Desk team, customers are restricted from adding further comments on the ticket.