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Jira Service Management
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Hello We actual run a migration test to a sandbox and it seems that the migrations assistent hangs up. Since hours there is nothing going on just the message that something is working in the...
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Hi, I'm wondering how to show the attachment section in Jira Service Managent's customer portal view. Sometimes there can be quite a lot of comments and it's hard to search for certain attachment....
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Hi everybody! I'm trying to reach the following: A customer ist creating an issue via portal. We want to forward some of this issues per mail to external partners. This partner should receive a mai...
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Hello everybody, I am trying to activate somehow the Original Estimate field under the Time Tracking and apparently i am unable to do so. The only workaround i could find is that when i am logging ...
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Hi, I need an add-on to be able to show my Active Directory profile data for my users and reporters. I found this add-on User Profiles for Jira... but I can't figure out how to get it to work ...
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Cheers How to assign sla depending on the user who makes the request?
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Hi, I cannot find a way to make Priority field editable for the customer. Customer can create a ticket and choose Priority, but it cannot be changed afterwards by the customer. Is this possible...
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Buenos días Estimados. Acudo a su valioso apoyo para recibir una orientación o ejemplo de como exportar todos los billings o worklogs de Jira Service Management (Cloud) en un determina...
- Question
- jira-service-management
- rest-api
- worklog
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Hey community! Is there an option to create/modify SLA in Jira SM using API? I am researching an option, because we want to avoid human errors during routine operations. EG, when adding a new ...
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We have request type and multiple domain customers and from that I have a request type which is specific to one domain customer. So, Now I want to restrict that request type to be hidden to all of th...
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Hi, I'm Ruzan and I need your help. Our customers can send us e-mail, which automatically becomes a ticket. We want to switch off this function and direct the customers to use Atlassian platform. ...
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We have a simple script that updates the Organizations field using a WEB HTTP POST to the API from ScriptRunner. Looking for a way to prevent this update from firing Listeners. Can do t...
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I have a custom field of type Date Time Picker, called Maintenance Date. This field is nothing more than the date of a scheduled maintenance. I wanted to create an automation so that a reminder email...
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Can we have a field in edit/view screen and request type form with edit access limited or restricted to people who have access to Jira Service Desk but it should not allow an customer to edit it once...
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Hi Really hope someone can help, I've managed to get the first part of the condition to work (as passed in the audit log) but for some reason its not assigning to the specific user? I...
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We are currently using Bitbucket, Jira and Confluence on an Atlassian Data Center license. We are also running an OpsGenie pilot on a separate license in order to gauge whether or not it fits the nee...
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Hello everyone! We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal. The external resou...
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Does anyone know if I have a form on JSM that I use for test cases design, then If the test didn't pass for example on firefox, I want to put a button beside the test case to report the bug including...
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Hi, I was looking into other support tickets about Insights data migration but most of the cases were Server to Cloud. I would like to ask if there is a optimal Insights data migration path from Clo...
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How is it possible to map service requests for external customers as a subset of service requests fo
Story: Internal and external customers should be able to post service requests via the Jira service management service portal. The external customers are only allowed to see and use a subset of all ...
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Hi, I'm trying to create new automation based on Portal groups, that will change Request participants when a new issue is created. There is an option to do this? Thanks in a...
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Hi All, I am using jira cloud. I am able to create a working app using the connect app. When i click the app link it redirects the page to the url which i have specified in the atlassian-connect fi...
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Hi All. I have 2 projects which have the same fields. I want to autofill a few fields when I link one issue to the other. How would I go about achieving that with Automation? Your assista...
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I am using a Team-Managed Kanban Project. Hi I am trying to use automation to update a people field based on the values from other people fields. I have three fields: "Assignee" (...
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Hi Can you please let me know if anyone copied service management project from one hosted instance to another hosted jira instance. What is the process you have followed. Thanks Abe
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| October 29, 2025 8:42 AM PDT |