Community resources
Community resources
Community resources
Jira Service Management
-
Hi I want to write this script in field validator condition issue.customfield_12703.value == "NO" And {{ issue.customfield_10100.requestType.id == "172" or issue.customfield_10100.requestType.id...
-
Dear community! Is it possible to set up a notification in Telegram for customers. Maybe it's possible to create a bot so that the customer can log in and receive notifications of his requests? Th...
-
Opsgenie should not send an heartbeat alert if there is an incident by another service. Is this possible to prevent?
- Question
- opsgenie
-
I need to create a field with text (rich text) and no input options for the portal user, wich contains informations. I want to put this field in different request forms. How can I cre...
-
If a customer replies to an issue via email, I want the reply to come in my email inbox too. How can I achieve this? Currently, it only appears as a comment on Jira.
-
We have recently replaced Splunk On-Call (formerly known as VictorOps) with a new setup of OpsGenie. I am a user/admin of OpsGenie and we have a really annoying problem to do with 'Notification fati...
-
Hi Hive Community I am wanting to know is it possible to create a diagram .... think along the lines of a bike wheel's spokes.... that as the user moves across the spoke ball it can display inform...
-
Hi there, I have an integration from Opsgenie to Statuspage to create incidents based on an Alert, so I know the connection is solid. I have a component to test with 'ste test' For my test team in...
-
Hi Team, I am currently trying to build out a little webhook using automtion forms. I want to be able to send a json payload containing the form data so that can be sent somewhere else fo...
-
Hello, I have set up an automation to transition an issue to 'Deployed', or 'Deployable' depending on certain conditions. The aim of the automation is to automatically set the issue statu...
384 views 3 0 Deleted user August 29, 2022 -
Hello there!! I'm a content marketing specialist at Isos Technology and wanted to share information about our webinar on Wednesday, September 28, 2022. Our panel of ITSM experts will di...
-
Hi there, I am doing some reading about Opsgenie and Statuspage connectivity and am drawing a blank on one part of the integration. Opsgenie has affected services, teams have owned services. ...
- Question
- opsgenie
-
When working on Jira Service Management, there might be time that your Agents are scattered all over the world, making them use different time zones and affecting how your SLA’s get assigned to them....
-
Hello Community, During my use of JIRA, my email address changed due to a merger. I'm the admin on the site but I'm not able to get to my account because it tries to verify to my old email whi...
-
Hi. For all the documentation I have found, it is not possible to create an issue passing attachments at the same time, i.e. the files need to be attached once we have a key (correct?). If that is ...
-
É possível configurar uma integração com o slack para que toda mensagem aberta enviada em um canal se transforme em ticket no JIRA? Li algo sobre em Criar um problema sem um formulário ...
-
I am wanting to make a request on our service desk that has predetermined answers that they have to select from. Is this possible if so can you tell me how? Example below. Does your int...
-
Hi everybody. We made a fluxogram of our offboarding project that involve some areas of our company. I need to create a project in order to have all areas working on it. EX: Pre-offboarding in...
-
Hi, we had a previous administrator that is no longer in an administrator position but is now a service desk user. I don't want them on our user count but when I suspend their user it shows them as i...
-
I'm trying to export requests to excel to provide for offline use. When I run my filter and export I'm able to see everything that I included in the filter, but I'm unable to see them in the exported...
-
Hello, Is it possible to only allow certain users submit service desk request for a specific request type? Thank you.
-
Hello everyone! I have a Groovy script, which if run from the console, it works fine, but if you put the same script as a file on the server and run the script from the file, the result is differe...
-
Hi, I want to add a short description under the 'Summary' field. I have already added a description under the 'Summary' field on the customer portal form. How would I add it to the internal form? Wh...
-
Hi When I changed workflow all resolved issues disappears, how can i fix it back?
-
Hello Community, We have a requirement to implement a 3-strike rule for our Incident Management process and below is the requirement, planning to use Jira automation for this implementation and wo...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 11 | |
| 8 | |
| 7 | |
| 6 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |