Community resources
Community resources
Community resources
Jira Service Management
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I have a JSM project admin that's looking to filter/sort their comments panel by internal vs external comments - so they can view internal comments only when looking at an issue. The issues on this ...
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Hi all, thanks for helping! I'm trying to comment on a request via Postman https://api.atlassian.com/ex/jira/{cloud-id}/rest/servicedeskapi/request/{request-id}/comment Using basic Auth Usernam...
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*Client cannot have access to our Jira platform, ONLY the portal* I need an approval field (single pick list) on a portal page intake form. The only way I see for this approval process to work on th...
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I'm customizing my form in French and wondering if you could help me to change the default sentence to French. all the other fields are updated automatically by JIRA but not the Email Confirmation. ...
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Hello, Is there a sample of Jira's OpenAPI json doc for 8.20.7 that could be for just one or two paths, for example Create Issue? The document currently has all the paths and this is more than...
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Hi all ! I'm wondering is it possible in Jira Service Managmet to set up this: We have partners who have they own clients, we want partners to be a first line of support for they customers....
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We setup the Zoom integration and created the Room in OpsGenie. When creating a new ICC, it creates the link to the room so long as the person who created the ICC, opens the room first. &...
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Hello team, I’m not sure if this is the correct place to ask, if not can you please direct me to what is or where I could find some help? About my question: I’m working on a Watson Assistant (new ...
- Question
- api
- cloud
- error
- jira
- jira-service-management
- +2 more tags...
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Hi To explain the ominous thread name, we are yet to launch our first JSM but already the company security has hit us with the ban hammer. We really did hope we could provide Confluence links in t...
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Hello, We are trying to create Sub-Task automatically for few Request Types and would like to assign the Main ticket summary to Sub-Task. Any suggestion, how can we assign the main ticket summa...
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My team Is wearied by the periodic notification of on-call status. This alert comes in on fire like a system outage, but is not valuable except for standing people's hair on end. Is there a w...
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Bom dia Alguém ja passou por isso aqui perdi varias funções do projeto desdo dia 3 de junho . Portal não tenho mais acesso (https://italytec.atlassian.net/servicedesk/customer/portal/2), algum...
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In our company we're 30 users using JIRA software on Standard plan, we have multiple customer support projects and also one main project that has all projects inside of it. Now, we're thinking to hav...
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I need a some help on trello When a trello card is moved by some of our team it needs to be emailed to client who is the project for I need a power up that does that email to clients automati...
- Question
- jira-service-desk
- jira-service-management
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Hey over there! How can I update comments in the tickets across 2 different projects? E.g. I have two tickets linked: Project A and Project B. I comment in the Project A ticket, and I want ...
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Can one employee be a member of more than one Opsgenie team? Are there any other restrictions on creating teams?
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Hello, I have just installed the jira X-ray plugin for my team testing job. But jira shows view-issue-section.error.custom-fields-not-configured.message error in one tab after creati...
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There should only be a Clone and Archive options for the Test Case. Currently, we are seeing this av
There should only be a Clone and Archive options for the Test Case. Currently, we are seeing this available in all other issue types (Test Plan, Test Set, Test Execution, Pre-Condition). &nbs...
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Hello. There is a group of people for whom I had to create a dashboard, inside the dashboards I use standard gadgets, by clicking on which you can go to the list of tasks and view each task individua...
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After intergrating opsgenie with servicenow it is not creating a ticket will the necessary fields in Servicenow. Multiple fields in servicenow are empty and external updates are not going via opsgeni...
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JIRA Service Management training available? or a tutorial guide?
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I created a Workflow in the Demo Project. Now I would like to use that same Workflow in my Active Customer Support Project. How do I import the Workflow created in the Demo Project enviro...
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Hello everyone in this community! I need help to create Perfect view of created Opsgenie alert :) Let me show details. I have custom multi-select field Post-Incident Review Actions&nb...
- Question
- opsgenie
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Hello. Trying to connect Forms dropdown field to Insight using a data connection but cannot figure out how to authenticate. I thought it just wasn't supposed or allowed to work until I found this ans...
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We are new Jira SMC customers. We noticed that the ticket count starts at 1 and we are up to 16 as we test. Is there a way to reset the ticket count number? Are we able to modify the number if we wan...
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