Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to reset Dashboard so that the data used for testing purposes is not including in results once a project is complete. i.e. Pie Chart gadget.
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Our Company would like to try out 'Jira Service Management' software to make a decision based on that whether we want to subscribe to it. Unfortunately we are unable to activate it on our existing U...
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Hello All, I've been trying to start a Insight Import on cloud version using an api post on this url : 'https://api.atlassian.com/jsm/insight/workspace/'+$workspaceid+'/v1/import/start/'+$impo...
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Hi, I have a problem when trying to scan a PC on the same subnet, it said, "No working credential for IP ADDRESS", tried to test with the program and it said, "Cannot connect with credentials"...
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Is it possible to give customers the ability to sort the columns in Jira Customer Service Portal? If so, how do I enable this for the customers?
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Hoje eu tenho um projeto com vario tickets nele , criei um projeto novo para acompanhar certos chamados somente neste projeto , porem a tickets que cai no portal que cai direto no projeto onde e...
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Hello! I'm testing Insight Discovery on Linux, everything else works fine, aside from a few bugs with the GUI. The problem is with saving results, using mono Discovery.exe - l saves the result...
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Hello community! We sometimes notice that we are quite busy discussing issues among ourselves, but we sometimes forget to keep the customer updated on the status. I would like to send the agent a r...
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Hi, I'm brand new to Jira - IT just gave me access and no detail about how to set up a project properly. I've managed to get my project created and then an end user input set of questions. T...
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Hello all, I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the...
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Dear colleagues, in IT Service Management (ITSM) exist 5 category : Service requests, Incidents, Problems, Changes,Post-incident reviews. How i can create new cate...
- Question
- atl-orange
- jira-service-management
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I need a method to display the same issues that a customer would see in a Dashboard, so was wondering if anyone knows of a way to replicate this in JQL? i.e. all issues raised by currentUser() and w...
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I have several knowledge base pages which are listed fine when searching from the Service Desk widget. However, the links open within the widget and the formatting of the pages gets messy. Is there ...
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We rated Jira as the best ticketing system. It will be the only external system accessible to our customers. With Refined we can professionally integrate this system into our corporate design. The...
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For some context, we have a few users on our Cloud site on a client project that was initially set up. The client has access to this project. They also have their own Jira cloud site where the team h...
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I have an automation rule that will add the planned start date of the change request from a custom field into the description field so that we can include this information in approval emails. What w...
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Hi all, I have been searching for an answer to this issue I experience lately, but could not find a solution yet. I created several manually triggered automations. Up until last month, I can still ...
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When replying to a customer within a jira service desk issue and that issue has several request participants listed, the replies appear to be sent to each individual participant and does not list any...
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Hello, We are currently running a trial of JSM premium. In doing so, we have enabled the export of unknown items to the cloud. When an unknown item arrives, we modify it with some detail...
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When I look at the "All Open" queue, I can click on an assignee and then the whole list of everyone available to have work assigned to them shows up. However, when I click on the link for the summary...
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Hello Community members! I'm Melissa, a member of Atlassian's ITSM Product Marketing team with an exciting opportunity for you to share your Jira Service Management story. We are loo...
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I am trying to create insight object and I know only the ObjectTypeId. Is it possible to do it? I tried using MutableObjectBean but it didn't work like below def newobj = new MutableObjectB...
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When viewing the services list on a project, is it possible to add additional columns of information such as Service Owner? Right now it can only show the service names and tiers.
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I apologize ahead for the novel below. After quite of bit of research and homework, I have been able to get Jira Insight to work (mostly) the way i want. However there is a missing piece that ...
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Commonly we find ourselves wanting to get some information out of a ticket summary to use that information for certain fields. This is commonly a difficult task to do when working on tickets specia...
- Article
- automation
- jira-service-management
- regex
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Atlassian Community Events
| User | Count |
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| 18 | |
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |