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Jira Service Management
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Hi All I work for a hosting company, and we have a client using Jira Cloud. We need to make backup of the JSM. How to proceed with this request? Can't seem to find any topics. Tha...
- Question
- atl-gruland
- jira-service-management
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Hi all, I have an automation for onboarding that adds a number of insight objects to a single insight field as 'New starter requirements' Is it possible then to look through the items in that custo...
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Dear Jira Admin, Kindly inform that some of our laptops can’t access your webpage. https://cscjranor004.csc-fsg.com/secure/Dashboard.jspa Please let us know if you are blocking some of our IP from...
- Question
- jira-service-desk
- jira-service-management
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We want to add our own FQDN "https://servicedesk.secureco.co" redirect to -> "https://ep2payments.atlassian.net/jira". What would be the best way to get this done? Does Jira allow additi...
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I have a date field in Insights that is populated with the wrong date. Can I use the external import to clear out the date value on certain records? I just did an import and it seems to i...
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I have a Form that we attach to all tickets in this project, and within the Form I would like certain sections to be required based on status. In this project the ticket moves through certain stages ...
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Hi so I have an difficult, I want to add more values like the values in this print. So where can I add more of those values?
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Hello, Is it possible to set alerts for asset management app if an asset is changed or updated? I see alerts for date of purchase and warranty expiration but no ability to select different fields. ...
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Hello Atlassian I got this email - From: no-reply@manage.trendmicro.com <no-reply@manage.trendmicro.com> Sent: Wednesday, June 22, 2022 6:44 PM Subject: Apex Central Notification: Virus Fo...
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I have created a custom text field called "Escalated By" and want to populate it via Automation to be equal to the "Assignee" field when the ticket is transitioned to "Escalated". What is the syntax...
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Is the best way to accomplish this to do it via Field Configuration schemes?
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Hello, Last Friday I created a new automation and tested it several times with success. The following Tuesday, I noticed that new issues created are not triggering the automat...
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Need to create a smart value for an automation rule that sets my due date 120 days out from the day the issue itself was created. Reviewed: Examples of using smart values ...
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Hello, Every time an Epic is created, I want a story to be auto-created underneath it. Is the screenshot below the correct way to build this? Thanks.
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I have an automation rule that clones an issue and links to another and copies the values of certain fields, but the value of a custom field type group picker (single selection) is not being copied. ...
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We recently switched from gsuite to 365 and I have a few employees who are no longer receiving email notifications on tickets. Their account settings say google linked email. I am curious how to unli...
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The company use AWS cloud and I need to know if it's possible scan all the assets that are stored there with Insight Discovery. If it's possible how to do it. Thanks
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I am exploring the automations and I would like to ask you if it is possible to create a rule so that, for example, the automatic assignment by schedules to specific users is taken into account. I h...
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Hello everyone, As shown in the attachment, I would like to see a new friend who has joined us in the shortcut as in the appendix. When I do manage queue, there is only create new queue. How can I ...
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...ame", "description": "DisplayName of the Employee", "type": "text", "label": true }, { "name": "FirstName", "description": "First name of employee", "type": "text" }, { "name": "LastName", "d...
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I want to limit the Original Estimate for Sub-task to 4 hours in Jira Server. How can we do that? Can anyone give me solution for this?
- Question
- jira-service-management-server
- server
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We have had a new user request from a Customer and they have supplied an email address the format of which is firstname.surname@domain. Other users of that Customer have an underscore instead o...
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Hi, "Problem Description": We get Maintenance Mails from our Service Provider. Quite many. All Mails start with a Ticket Number from our Service Provide "CS1234567". We get a Mail for starting main...
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Hi We have separate instances for Jira Software (Server edition) and Jira Service Management (DC edition) and are planning to migrate Jira Software to Data Center and have both Jiras in one instance...
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Hi, I am in the process of creating a customer portal that will be used by different countries. I've added the the languages under Project Settings>Language Support and made available to the cust...
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| October 29, 2025 8:42 AM PDT | ||
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