Jira Service Management

Buenos dias comunidad Tengo la siguiente problemática con mi configuración.  Estamos trabajando para establecer una plantilla mas amigable para el usuario final  asignamos la plantilla ...

• Question
• client
• cloud
• email
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

...arseResult =  searchService.parseQuery(user, jql)     exist = true     while (exist)     {         pageFilter = new PagerFilter(start, get)   &n...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Is there a guide for OpsGenie to Confluence integrations. I can't find any?  

• Question
• cloud
• confluence
• opsgenie

Is there a way to add in more portal on the featured section? Currently there is a limit of 15 portals.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team...I am trying to hide a request type in a team managed project...is that possible? Thank you in advance for your help    

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I'm encountering a problem on the automated email sent by the service. My community of users is french and the "view request" and "Turn off this request's notifications " seems to stay ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have spotted that in our tickets we have 2 fields and both are showing different times. I have created a test ticket at 14:43 BSt Under details(in the ticket): we have 14:43 When we look at...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Buenos dias a todos. Recientemente, me entere que Jira permite la creacion de tickets a partir del envio de un correo electronico asociado al proyecto. Mi duda es ¿Existe alguna manera de especifica...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm a Jira/Confluence site admin. We tested JSM briefly ...4 years ago? and decided not to proceed with it. However, in Atlassian Administration I see that 16 users still have access to JSM, and as a...

• Question
• jira
• jira-administration
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Background: Attempting to use Automation action "Send web request". I am trying to modify https://confluence.atlassian.com/jirakb/how-to-create-and-link-remote-jira-issues-using-automation-1085...

• Question
• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

When the customer creates a ticket using the customer portal for onboarding, is it possible for that ticket to create sub tasks for other support groups. It so how can this be done

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How do send the request to the approvers? We have tried adding default approvers on the request types but it doesn't send a notification to the approver.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to generate an automation in which in the internal text the assigned user of the issue is mentioned in order to receive the notification to his email. I have tried this formula: @{{assign...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

According to documentation, JSM agents should have the ability to add or remove customers in an organization, but ours can't. If we make them Trusted users, they can, but that doesn't seem like the r...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I'm quite new to Jira and working on a test-environment for our team (if the test is succesful we'll implement it in our team environment) We would look to automatically assign issues t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, In Jira Service Management cloud we have created an attribute of type User in Insight for different object types. But how or where can I see which objects are linked to a particular User? r...

• Question
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

There is a reference in the documentation on Teams integration about the use of a ZIP file (manifest.zip) however I cannot find any clear indication on where this can be sourced https://support.atla...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I would like to find out how I can pause Opsgenie notifications when we carry out some maintenance works (so alerts are expected). For instance if I would like to pause Opsgenie alerts tonight ...

• Question
• cloud
• opsgenie

Dears I am using approval in the workflow in many requests with multi user selection filed  but when there is new employee added or removed i have to edit all request types that have this appro...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are currently on a Free Jira Service Management and planning to go to Standard plan in the future after doing some test.  In a project you can create several Request type and if customer c...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Привет, ребята! Как при создании задачи автоматически назначить группу исполнителей. В поле "Исполнитель" можно выбрать только одного исполнителя. Если ли в jira возможность автоматически назначить з...

• Question
• jira-service-management

Hi there, I have an automation that pulls out the name of an AD group from Insight.  I want to then have an email sent to the members of that AD group, I am using this as a way to email teams o...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi team, I have created an integration from SumoLogic to OpsGenie wherein when an incident is created in SumoLogic a corresponding alert  is being triggered in OpsGenie. However, when an a...

• Question
• cloud
• opsgenie

I am creating custom reports to get more clarity on SLAs - particularly the number of tickets that are breached/by how many hours/days.   When  I opt for 'JQL search' I get fewer tickets ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there,    Is there a way to deactivate a Form without deleting it? Like for instance, if our environment is not yet live and we want only one of our already created Forms to be live, h...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud