Community resources
Community resources
Community resources
Jira Service Management
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At the moment we use excel to collect and prioritize minor development needs from our business users. I would like to get them to Jira tickets and maybe use a board to follow them through. What do yo...
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I have a story which is linked to a sub-task. I can see sub-task link in story issue type. whereas, I couldn't find the parent -link in sub-task. I ensured that "parent-link" field is added to my s...
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Upon hovering over the Reporter field, I am granted with a tooltip stating 'Reporter can't be edited'. I am an Atlassian admin & a site admin. I have checked within the Project Permissio...
1,272 views 6 0 Deleted user July 21, 2022 -
Jira tickets are coming in with a lot of missing fields in the Description. forget about the data in fields but even the Fields are not available themselves
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In the JIRA dashboard, I want to add one field in the list to show all the comments and the latest comment. Is it possible and which field should I insert?
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Hi Community, I was wondering whether there is a way to have multiple lists in a dropdown so that different lists can appear based on a previous field? For example, if Division = Finance, the...
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I have simple automation for a team where an email request gets converted to a request in JIRA. There is a specific Email address that the SR gets reported as. example 1234@tillpayments.com W...
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Hi, I'm trying to add an email domain, but the DNS check keeps failing on the SPF record, and I can't figure out why. There was already an SPF record, so I believe I added the Atlassian domain to it...
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Hello Here at Sun we are using Jira as our Service Desk, I want to know is there an app or maybe creating a script to autofill empty fields from the information the user writes in the descri...
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I created a custom form for maintenance requests and while it works great when viewing the ticket on a web browser, through the jira app, it doesn't display the information, only the tick...
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Cheers!!!, I would like to know how I can call a portal group using JQL? Hardware - --> Portal group call this group via JQL CPU ---> Request Type
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I am trying to figure out the process for updating who can see a ticket. It might be logged by person A but then person B takes over and is the point person. in this case, changing the re...
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...8.921+0000","friendly":"2 days ago 10:22","epochMillis":1658215338921},"buildChangeSet":"0c936eba","isLicensedForUse":true,"_links":{"self":"https://***/rest/servicedeskapi/info"}} /rest/s...
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Hello! How do you update Service Desk "Request" page to include a column to display the Assignee for a task? I see a way to "Manage Columns", but if type in "assignee" it doesn't pop up or populate....
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Good afternoon all!! I have an automation that was working as expected until I added some changes. Let me explain how it was working before first: This rule when an issue was create...
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I would like to create services which are specific to one project without them being visible across all projects. Is that possible?
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Hello Everyone, Background: My organization has 9 service desk projects. We have created them by department and we populate Jira licensed users with our Microsoft AZURE AD groups that are us...
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Estimada comunidad Estoy necesitando poder segmentar los accesos a los proyectos, para que cada cliente pueda ver su proyecto sin tener visibilidad alguna de la existencia de otros que no sean el de...
465 views 3 0 Deleted user July 21, 2022 -
We are attempting to open a ticket from our internal team, and use the ticket to initiate first contact with a selected customer, however they are not receiving the email notification. When thi...
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Hi Guys, We have a helpcenter for a department which has different teams as a different Request Groups, I would like to customise their issue creation notification based on the team, meaning every g...
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Our IT admins are trying to view who has 2FA enabled in Jira. Our organization is small so we don't need Access as of right now. We are trying to see which individuals have 2FA enabled if they don't ...
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So I have an automation that is activated by a comment, and in the final of it I want to exclude the comment that activated the automation, but it asks for a comment ID, anyone know if there is anoth...
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Dear Community, When using JSM, can we have scrolling portal announcements? If yes, how can we get this done? As of now the announcements seems bland!!!! :-) Can we change the font of the A...
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Hi i got task to find a way or app to secure when high priority task appear responsible person will be alerted via mobile call until issue status changes. I tried Opsgenie but it isn't working ...
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i want to send JQL result as a attached Excel/pdf file to subscription so that receiver of email should not log in into JIRA and just open up excel/pdf file to see result
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| July 24, 2025 12:26 PM PDT |