I want to Create a user and need to provide the Username and Password

[Sreenadh]

Hi,

I want to Create a user and need to provide the Username and Password.

Hence if the same user will login with the same credentials user needs to redirect to the Portal page.

If possible please help me out how to do the same.

Thanks,

[Alex Koxaras -Relational- · Accepted solution]

@Sreenadh 

You need to define what you mean by USER.

Generally, in cloud you don't create users. You invite them, since the users need to go and create an Atlassian account and login with that to your instance. All accounts in Jira cloud are managed by Atlassian.

In a JSM project you have the ability to invite customers to login to the portal. These customers do not necessarily have to have an Atlassian account. They create one on your portal.

[Sreenadh]

@Alex Koxaras -Relational- 

Here my question is if i want to invite any user then once the same user is login with the credentials then the same user will able to see the portal page not the complete Jira instance.

like mentioned in the below screenshot.

[Alex Koxaras -Relational-]

The user will be able to see the portal if you either invite him via the "Customers" section, or if you grant him the service desk customer from the project settings.

[Sreenadh]

@Alex Koxaras -Relational- 

But here my question how the customer (user) will login to the Jira.

he/she does have the Username and Password ?

Thanks,

[Alex Koxaras -Relational-]

@Sreenadh When you will invite that customer he/she will create an account. He/she will receive an email. You could also make that test to see what email is being sent out when you invite users and/or you can see it from the project config:

Email Template

Actual Email Received

Registration

[Sreenadh]

Hi,

In project settings i did not see the Email template.

Could you please help me out where can I see the Email Template.

Thanks,

[Alex Koxaras -Relational-]

@Sreenadh you didn't search at all man :/

Project settings > customers notification

Search for customer invite template and hit edit..

[Sreenadh]

Yes i can see it is already available.

plz find the screenshot.

Do i need to modify anything in this Email template.

Thanks,

[Sreenadh]

Hi @Alex Koxaras -Relational- 

Having some difficulty to understand the things.

My Question is I want to Invite or Create a user in Jira and i need to provide the Username and password so that the same user will able to login with the same credentials

one the user will login then user will able to login to the Portal page which is mentioned in the below screenshot.

Then the user will able to create the Request like Incident or service request etc.

what is the best possible way to do the same.

Thanks,

[Alex Koxaras -Relational-]

@Sreenadh I answered your question on my first comment:

Generally, in cloud you don't create users

I described as well what is the procedure since you/we don't have the functionality of creating users. You invite users, you don't create them. You can't set a username and a password. Not on cloud. All those things can be done on JSM server but not on cloud.